Director, Business Rules- Fraud
Company: USAA
Location: Phoenix
Posted on: April 28, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all our employees served in our nation's military, but we all
share in the mission to give back to those who did. We're working
as one to build a great experience and make a real impact for our
members.
We believe in our core values of honesty, integrity, loyalty, and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!
As a dedicated Director, Business Rules, you will be accountable
for developing and driving USAA's overall fraud strategy, policies,
and analytic capabilities to include fraud rules management, data
decision models, business intelligence reporting and emerging fraud
technologies for specific product/fraud threat vector. This role
will collaborate heavily with key stakeholders across the
enterprise, influencing outcomes in a complex, matrixed
environment. Furthermore, this role will be an active participant
in industry efforts to share and receive information, build
industry partnerships and relations to formulate USAA's global
fraud strategies and policies to better protect USAA from current,
evolving, and future fraud threats.
We offer a flexible work environment that requires an individual to
be in the office 4 days per week. This position can be based in one
of the following locations: San Antonio, TX, Plano, TX, Phoenix,
AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation
assistance is not available for this position.
This position can work remotely in the continental U.S. with
occasional business travel.The OpportunityWhat you'll do:
- Directs and leads business rule development for specific domain
responsibilities or assigned efforts.
- Directs and collaborates with business and IT partners on
awareness & application of business rules and applications in
support of achieving business operations and strategic goals and
objectives.
- Ensures team understands business rule activities they are
responsible for aligned with specific domain or assigned
efforts.
- Directs team in work assignments, problem resolution, and
producing quality work.
- Advises executives on impact of business rule definition,
application and implementation and changes to existing
systems/applications; provides actionable recommendations to
executives and stakeholders.
- Fosters proactive communication between business and IT teams
to improve effectiveness and value of business rule processes to
the business.
- Builds, oversees, and motivates team and provides ongoing
execution of recruiting, development, retention, coaching and
support, performance management, and managerial activities.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.
- Has deep knowledge of upstream and downstream processes and
partners to influence the change to incorporate most effective and
efficient fraud controls directly into the process.What you have:
- Bachelor's Degree OR 4 years of related experience (in addition
to the minimum years of experience required- 12 years) may be
substituted in lieu of degree.
- 8 years of experience in financial services, particularly
banking operations, and/or fraud prevention and detection risk
mitigation.
- 5 years of direct team lead or leading matrixed or
cross-functional teams
- Experience overseeing teams conduct cost benefit analyses and
leveraging results to drive technology solutions.
- Experience guiding teams in the gathering and authoring of
Business Requirements and solutions for large scale complex
projects.
- Advanced facilitation, collaboration and consensus building
skills, with extensive experience in presenting to cross-functional
teams and Senior/Executive leaders.
- Demonstrated subject matter expertise in applying and creating
business rules practices, methods, and problem-solving
strategies.
- Experience leading and coaching others in understanding and
translating needs into requirements.What sets you apart:
- 5 years of experience leading data, analytics and strategies
functions and experience in using advanced analytical tools
- Strong understanding of the bank regulatory requirements as it
pertains to fraud risk management and payments such as Reg CC, E,
F, Z, V and other applicable laws and regulations with regards to
fraud prevention, detection, recovery, and investigations
- US military experience through military service or a military
spouse/domestic partnerThe above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $120,550-$230,400.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Scottsdale , Director, Business Rules- Fraud, Executive , Phoenix, Arizona
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