Default Collections Supervisor - Remote available in AZ

Company: Concord Servicing Corporation
Location: Scottsdale
Posted on: June 25, 2022

Job Description:

Summary: Manages and directs Collectors in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; scheduling, assigning, and directing work. Enhancing client relations through client portfolio collection / operations strategies.--Essential Duties and Responsibilities: The below-listed functions are not all-inclusive, but are an accurate description of this position.--The ideal candidate must not only have the ability to perform these functions with adequate training, but also have the ability to understand the functions and how they fit into the big picture.--

• Motivate the collection staff and manage and critique and counsel individual collectors
• Appraising performance; Rewarding and disciplining employees; and addressing complaints and resolving problems.
• Interact with and provide performance results to clients, and internal staff as needed.
• Detect and communicate "systems" issues to senior management and the IT department ------------------Conduct one to one's and prepare annual reviews for collectors located in the Scottsdale office------------------Manage portfolio performance with the use of Phoenix reports including, but not limited to:o------Roll Rate, Daily Trending, Summary Delinquency, Collector Stats------------------Understand and articulate collections reports including, but not limited to:o------Roll Rate, Daily Trending, Summary Delinquency, Collector Stats, Payments to delinquency accounts------------------Enforce collections compliance including, but not limited to:o------TCPA, FDCPA, State Laws, Collections case law------------------Serve as a backup to managers of the MCCT and the operations team as needed------------------Run the Console (should eventually have the ability to demo the console and train console users)------------------Run the Dialer (should eventually have the ability to demo the dialer and train dialer users)------------------Perform all collections procedures as documented in the Global Procedures Folder, held by I/A------------------Work closely with clients to discuss strategy, portfolio placement performance, communicate account escalations, process account review tier.------------------Strong focus on implementing collection strategy and utilizing industry tools and best practices to optimize overall collection results.Qualification/Requirements:------------------Must be detail oriented and organized------------------Must have excellent analytical skills------------------Must be willing to travel 3-5 times a yearo--An accounting or finance degree, or equivalent combination of education and experience- collections experience (5 years), supervisory/management experience (3 years), predictive dialer management, a plus.o--Prior experience in performing quality assurance reviewo--Knowledge of FDCPA and State rules and regulations.o--Basic knowledge of Timeshare industry a plus.o--A thorough working knowledge of Microsoft Office products.o--Must be highly motivated and capable of leadership by example.o--Proven leadership experience and the ability to provide support and direction to develop and motivate a team.o--Ability to effectively present information, both written and oral, and respond to questions from clients, customers and department/group managers.o--Must be accurate, detail oriented, possess excellent organizational skills and demonstrate the ability to manage multiple tasks.o--Ability to define problems, collect data, establish facts, and draw valid conclusions.o--Ability to read, write and speak English fluently, Bilingual (English/Spanish) a plus.o--Must be willing to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.
  • Must willing and able to travel to the Mexico City office and as required by clients/projects

Keywords: Concord Servicing Corporation, Scottsdale , Default Collections Supervisor - Remote available in AZ, Accounting, Auditing , Scottsdale, Arizona