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Collections Specialist

Company: LifeStance Health
Location: Scottsdale
Posted on: May 19, 2023

Job Description:

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!ROLE OVERVIEWThe role of the Collections Specialist is to support a portfolio of accounts and ensure that payments are made according to the terms of the legal agreement. The ideal candidate will be someone who has a strong desire to work individually while meeting the needs of a national organization. An important key requirement is the self-accountability to drive success in a virtual team environment.RESPONSIBILITIES Manage a portfolio of accounts and ensure that payments are made according to the terms of the legal agreement Contact customers to discuss payment options and find suitable payment plans as necessary Handle customer interactions via phone (Inbound and Outbound), email, and voicemail Encouraging customers to utilize payment options such as credit cards, ACH, or electronic wire and securing information for administrative services to process Maintain documentation of customer interactions in CRM Cross-functional Collaboration-ensure that LifeStance policies and processes requiring cross-functional collaboration are implemented and consistently followedSKILLS & EXPERIENCE High School Diploma or equivalent; Associate's degree preferred 2+ years of customer service care experience; experience in healthcare is highly preferred Prior knowledge of OSHA/HIPAA regulations would be advantageous Prior collections experience is preferred Microsoft Office experience Ability to exercise courtesy, tact, and sensitivity even when faced with difficult situations Highly organized with strong attention to detail and accuracy Strong analytical skills Excellent written and verbal communication Qualified candidates must be legally authorized to be employed in the United States LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of cultureLifeStance Health (NASDAQ: LFST) is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.Our Values:Delivering Compassion - We care for people unconditionally and act with empathy always.Building Relationships - We are collaborative, building enduring relationships to achieve more together.Celebrating Difference - We respect the diversity of every individual's lived experiences.Since LifeStance Health was founded in 2017, we have grown to over 5,000 clinicians and team members serving patients in more than 500 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.Learn more at .

Keywords: LifeStance Health, Scottsdale , Collections Specialist, Accounting, Auditing , Scottsdale, Arizona

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