Supervisor, Cash Applications - Scottsdale, AZ, United States
Company: Sonora Quest
Location: Scottsdale
Posted on: May 24, 2023
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Job Description:
Primary City/State:
Phoenix, Arizona
Department Name:
PFS Cash Applications
Work Shift:
Day
Job Category:
Revenue Cycle
Your pay and benefits are important components of your journey at
Sonora Quest Laboratories/Laboratory Sciences of Arizona. This
opportunity includes the option to participate in a variety of
health, financial, and security benefits. In addition, this
position may be eligible for our Management or Sales Incentive
Programs as part of your Total Rewards package.
POSITION SUMMARY
This position will oversee cash applications and credit balances
for all patient and insurance payments and be responsible for
timely application and refunds while meeting the individual
performance standards and the department goals. This position will
guide the department to improve service levels through continuing
education and by implementing innovative technology. Performs all
functions according to established policies, procedures, regulatory
and accreditation requirements, as well as applicable professional
standards.
CORE FUNCTIONS
1. Hires, trains and conducts performance evaluations, and
supervises the workflow for the designated staff. Provides
leadership, coaching, recognition, staff development and corrective
action for department staff. Establishes priorities, workloads,
controls and work procedures, as well as determining resources
needed.
2. Ensures all payments, denials and refunds are handled timely and
accurately in accordance with departmental policies, procedures and
performance goals.
3. Performs audits on production standards and service quality and
counsels staff accordingly. Provides trend reporting for
weekly/monthly aging, credit balance and collection issues.
Utilizes Six Sigma concepts and drives tools and methodology usage
in the department.
4. Provides instruction to staff and develops departmental best
practices, as well as creates standard operating procedures for
implementation. Conducts annual review of all departmental standard
operating procedures for accuracy. Reviews processes on an ongoing
basis to ensure processes align with changing industry standards,
initiatives and new legislations that may impact our billing or
posting process. Reviews payors to ensure ERA and EFT processing is
being utilized for payors that allow.
5. Schedules and manages the use of labor and resources within
budgetary guidelines.
6. Reconciles unapplied and misdirected cash receipts to ensure
prompt resolution in accordance with departmental policies,
procedures and generally accepted accounting principles and all
applicable laws and regulations.
SUPERVIS ORY RESPONSIBILITIES
DIRECTLY REPORTING
Supervises Cash Applications Representatives.
TYPE OF SUPERVISORY RESPONSIBILITIES
Hires, trains, conducts performance management, evaluations, and
directs the workflow for the staff.
KNOWLEDGE/SKILLS/ABILITIES
--- Ability to clearly and efficiently communicate complex issues
using strong verbal and written aptitude.
--- Ability to provide constructive feedback and guidance to
employees.
--- PC skills including email, internet, performing data entry into
software programs, MS Excel, PowerPoint and Office suite.
--- Read, write and speak English fluently.
--- Basic math skills.
--- Leadership skills.
--- Project management and organizational skills.
--- Interpersonal, relationship and customer service skills.
MINIMUM QUALIFICATIONS
--- Bachelor's degree or equivalent professional experience.
--- Four (4) years' of related experience in medical billing and/or
in a healthcare/clinical laboratory setting.
--- Four (4) year' of experience in a receivables application
role.
--- Two (2) years' leadership experience.
PREFERRED QUALIFICATIONS
--- Bachelor's Degree in a related field.
--- Five (5) years' leadership experience.
--- Advanced working knowledge of Xifin, Lawson and Easy Print.
--- Comprehensive knowledge of ICD-10 coding, CPT coding, HCPCS
coding, modifiers, and government and commercial payer
guidelines.
--- Comprehensive knowledge of commonly used medical billing
terminology, explanation of payment/benefits, electronic remittance
advice and other common payment file formats.
--- Familiarity with CAQH.
--- Demonstrated familiarity with Six-Sigma concepts.
EOE/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
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Keywords: Sonora Quest, Scottsdale , Supervisor, Cash Applications - Scottsdale, AZ, United States, Accounting, Auditing , Scottsdale, Arizona
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