Bank Agile Product Owner Senior
Company: USAA
Location: Phoenix
Posted on: July 10, 2025
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Job Description:
Why USAA? At USAA, our mission is to empower our members to
achieve financial security through highly competitive products,
exceptional service and trusted advice. We seek to be the 1 choice
for the military community and their families. Embrace a fulfilling
career at USAA, where our core values – honesty, integrity, loyalty
and service – define how we treat each other and our members. Be
part of what truly makes us special and impactful. The Opportunity
We are looking for a Bank Agile Product Owner Senior working with
Credit Card Servicing experiences and processes with a focus on
delivering exceptional service to members. You will work directly
with the agile team to prioritize work to derive business outcomes
while delivering on team commitments and ensuring the voice of the
customer is strongly represented. Accountable for making decisions
and prioritizing the backlog to drive business outcomes in service
to the Business strategy. Acts as ‘voice of the end-user’. Brings a
data-driven approach to decisions and impediment removal including
strategic priorities and funding allocation. Sets product / value
stream direction and ensures it is aligned with key stakeholders
across the organization. Establishes a Bank agile team culture
routed in transparency and learning, for seeking opportunities for
testing & learning, continuous Bank agile team/process improvement
and quality. We offer a flexible work environment that requires an
individual to be in the office 4 days per week. This position can
be based in one of the following locations: San Antonio, TX, Plano,
TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake,
VA or Tampa, FL. Relocation assistance is not available for this
position. What you'll do: Accountable for communicating and driving
the vision and strategy effectively to key stakeholders and Bank
agile team members. Ensures delivery of quality product and member
experience solutions through collaboration with stakeholders to
determine business needs. Responsible for working closely with the
Team-of-Teams Lead to assist in clarifying and driving alignment on
the business strategy, goals, and objectives. Translates this
understanding into a clear vision for the Bank agile team to inform
the creation and prioritization of the Bank agile team’s backlog of
work. Partners with Team-of-Teams Lead to define and clearly
communicate acceptance criteria for output based on business
requirements and customer needs. Anticipates and solves complex
issues using a data-driven approach to decision making including
allocating funds and developing and tracking Objectives and Key
Results (OKRs) that drive Bank product success. Delivers against
Bank agile team level OKRs. Acts as “voice of the end-user”.
Proactively seeks customer feedback to learn and better understand
their needs and requirements to ensure end user value is delivered
to the marketplace. Owns Bank agile team backlog (grooming,
prioritization, and refinement). Responsible for maintaining a
groomed backlog of user stories; works with the Agile Bank agile
team to estimate story size and complexity. Optimizes the flow of
value through the multi-Bank agile team Agile environment and
progresses towards objectives, goals, and commitments, while
removing impediments, resolving conflicts, and managing risks and
issues. Begins to take a strategic view and think proactively about
the right way to meet objectives. Acts in service of the Bank agile
team's needs and goals; offer feedback on work-in-progress,
clarifies requirements, anticipates and removes roadblocks or
impediments that may prevent the Bank agile team from progressing
on objectives and answers questions. Looks for opportunities for
continuous Bank agile team and process improvement. Makes
recommendations to leadership. May lead functional Bank agile teams
or projects with moderate resource requirements, risk, and/or
complexity. Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures. What
you have: Bachelor’s degree; OR 4 years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree. 6 years of experience in process
improvement, project delivery, business/requirements analysis or
directly related to supported business operations/product line.
Knowledge of multiple technical software delivery methodologies
(i.e., Agile, Waterfall, SAFe). Advanced experience analyzing
business requirements, process flows and use cases to identify
opportunities to streamline business processes in accordance with
risk management framework and regulatory requirements. Advanced
knowledge and demonstrated use of Process Engineering
methodologies. Working knowledge of applicable banking, regulatory,
compliance policies including applicable laws, rules, and
regulations. Communicates difficult concepts and negotiates with
others to adopt a different point of view. What sets you apart:
Issue Management : Strong skills in identifying, analyzing, and
resolving complex issues across multiple functions or systems.
Strategic Thinking : Proven ability to develop and drive long-term,
end-to-end strategies that align with organizational goals and
deliver measurable outcomes. Process Improvement : Experience in
identifying inefficiencies and executing process improvements that
enhance performance, reduce risk, and increase value. IT
Development Oversight : Familiarity with managing or collaborating
on IT development initiatives, including working with technical
teams to deliver scalable and sustainable solutions. Self-Driven :
Highly motivated and proactive, with the ability to work
independently, prioritize effectively, and deliver results with
minimal supervision. Influence and Collaboration : Strong
interpersonal and communication skills, with the ability to
influence stakeholders at all levels and work effectively in a
cross-functional, matrixed environment. US military experience
through military service or a military spouse/domestic partner
Compensation range: The salary range for this position is: $103,450
- $197,730 . USAA does not provide visa sponsorship for this role.
Please do not apply for this role if at any time (now or in the
future) you will need immigration support (i.e., H-1B, TN, STEM OPT
Training Plans, etc.). Compensation: USAA has an effective process
for assessing market data and establishing ranges to ensure we
remain competitive. You are paid within the salary range based on
your experience and market data of the position. The actual salary
for this role may vary by location. Employees may be eligible for
pay incentives based on overall corporate and individual
performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job. Benefits: At USAA our employees
enjoy best-in-class benefits to support their physical, financial,
and emotional wellness. These benefits include comprehensive
medical, dental and vision plans, 401(k), pension, life insurance,
parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals. For more
details on our outstanding benefits, visit our benefits page on
USAAjobs.com. Applications for this position are accepted on an
ongoing basis, this posting will remain open until the position is
filled. Thus, interested candidates are encouraged to apply the
same day they view this posting. USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Scottsdale , Bank Agile Product Owner Senior, Accounting, Auditing , Phoenix, Arizona