Manager-Compliance -Quality Control Review
Company: American Express
Location: Phoenix
Posted on: January 9, 2026
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Job Description:
At American Express, our culture is built on a 175-year history
of innovation, shared values and Leadership Behaviors, and an
unwavering commitment to back our customers, communities, and
colleagues. As part of Team Amex, youll experience this powerful
backing with comprehensive support for your holistic well-being and
many opportunities to learn new skills, develop as a leader, and
grow your career. Here, your voice and ideas matter, your work
makes an impact, and together, you will help us define the future
of American Express. American Express’s Global Financial Crimes
Surveillance Unit (GFCSU) is part of the broader Global Risk &
Compliance organization, operating within Global Financial Crimes
Compliance (GFCC), provides end-to-end oversight and support of
global financial crimes investigations. In partnership with broader
GFCC teams, GFCSU supports the development, testing, implementation
and adjudication of transaction monitoring rules, reports, and
other tools to detect potential criminal activity. GFCSU plays a
vital role in ensuring compliance with key regulations, including
the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign
Corrupt Practices Act. They also support law enforcement by
providing critical information to combat money laundering,
terrorist financing, credit card fraud, identity theft, and other
financial crimes. How will you make an impact in this role? The
Manager GFCSU Quality Control Review position will report to the
Director of Financial Intelligence Unit – Governance and Capacity
Planning. Leading a team of Quality Control analysts, the
successful candidate will be responsible for ensuring that an
effective Compliance control program exists across GFCSU processes.
This role will interface regularly with GFCSU and GFCC leadership
and other Compliance colleagues. • Lead, coach, and develop a team
of Quality Control Analysts. Guide them in conducting Financial
Crime Compliance processes (AML, EDD, Screening) AML quality
control reviews for processes managed by GFCSU and USIU (AML, EDD,
Screening). • Ensure evaluations of alert investigations are
conducted in line with established regulatory and procedural
requirements. Provide clear feedback to the appropriate teams based
on findings. • Ensure the consistency of feedback provided by
Quality Control reviewers and that it is aligned with the
methodology and criteria of the Quality Assurance Program. •
Oversee the planning, execution and reporting of quality control
testing in conformance with professional and department standards.
• Identify trends procedural adherence and report back to GFCSU and
USIU leadership. • Monitor and maintain portfolio of quality
control analytics to assess and communicate results. • Present
quality control program objectives, scope, and results to senior
management, clearly articulating the potential impact of control
gaps in a highly professional and proficient manner. • Manage
initiatives to expand and enhance quality control review processes
and technology. • Undertake the identification of error trends and
collaborate with impacted teams for remediation and track them to
closure. Minimum Qualifications: • Demonstrated people/process
leadership skills with ability to foster and coach colleagues.
Proven ability to lead team members in a way that encourages,
develops, and delivers results. • 3 years of work experience in a
financial services or payment institution in any of the following
areas: Anti-Money Laundering, Suspicious Activity Reporting,
financial crime, enhanced due diligence, or law enforcement. •
Demonstrated fact-based problem-solving and decision-making skills,
and the ability to make tactical recommendations • Aptitude for
working with data, interpreting results and analytic best
practices. • Ability to communicate analysis, issues, results and
recommendations with transparency. Preferred Qualifications: •
Ability to influence, gain support, and resolve conflict. •
Experience with Microsoft Office, including Word, Excel, and
PowerPoint. • Ability to handle sensitive information in a
confidential and professional manner. • Excellent time-management
skills and demonstrated ability to balance competing priorities in
a deadline-driven environment. Salary Range: $89,250.00 to
$150,250.00 annually bonus benefits The above represents the
expected salary range for this job requisition. Ultimately, in
determining your pay, we’ll consider your location, experience, and
other job-related factors. We back you with benefits that support
your holistic well-being so you can be and deliver your best. This
means caring for you and your loved ones physical, financial, and
mental health, as well as providing the flexibility you need to
thrive personally and professionally: • Competitive base salaries •
Bonus incentives • 6% Company Match on retirement savings plan •
Free financial coaching and financial well-being support •
Comprehensive medical, dental, vision, life insurance, and
disability benefits • Flexible working model with hybrid, onsite or
virtual arrangements depending on role and business need • 20 weeks
paid parental leave for all parents, regardless of gender, offered
for pregnancy, adoption or surrogacy • Free access to global
on-site wellness centers staffed with nurses and doctors (depending
on location) • Free and confidential counseling support through our
Healthy Minds program • Career development and training
opportunities
Keywords: American Express, Scottsdale , Manager-Compliance -Quality Control Review, Accounting, Auditing , Phoenix, Arizona
