Community Center Receptionist

Company: DC Ranch Community Council
Location: Scottsdale
Posted on: May 14, 2022

Job Description:

Community Center Receptionist
The Community Center Receptionist is instrumental to creating a customer-focused environment and providing exceptional service to residents, stakeholders, partners and guests. As the primary point of contact at our community centers, this individual is responsible for creating positive first impressions, anticipating needs and building relationships. This is a part-time position that may include some evening and/or weekend hours.

Primary duties include:

• Approach all interactions with residents, stakeholders, partners, guests and fellow employees in a gracious, attentive, courteous and service-oriented manner
• Staff the front desk at the assigned community center, answer phone, welcome guests, assist with inquiries, answer general information, serve as back-up where needed during high-volume periods, and make referrals as necessary
• Fulfill general administrative tasks including, but not limited to, data entry, making copies, composing flyers and ensuring that bulletin boards are always posted with accurate, up-to-date information
• Assist with set-up (tables, chairs, etc.), clean-up and other logistics for rentals, programs, events, and other activities including, but not limited to, weekly activities at the Community Center
• Conduct registrations for events and programs; generate reservations for tennis courts
• Register and issue key fobs to residents
• Carry-out opening and closing procedures
• Maintain a clean and organized environment including refreshing the beverage bar
• Communicate stakeholder's requests and concerns to management promptly
• Track inventory of kitchen, office, and program supplies and amenities; assist with supply orders
• Troubleshoot facility issues as they arise and report them as appropriate
• Make periodic checks on facilities, programs and rental activities
• Actively solicit feedback from users to ensure expectations are being met
• Other duties as assigned
  Work Environment
  Conducts work in the lobby area of an active community center(s) which creates continual interaction with stakeholders - from young children to mature adults.
  
  Knowledge, Abilities & Expectations
  Knowledge of:
  
  • Customer service and general office procedures/operations
  • Basic computer skills in Microsoft Office environment
  • Effective methods for interaction with stakeholders of all ages - young children to mature adults
    Ability to:
    
    • Delight the customer - exceed expectations
    • Create a fun and safe atmosphere for all guests
    • Convey information and ideas clearly
    • Manage multiple priorities and meet deadlines
    • Solve problems and seek help when necessary
    • Remain calm and focused in chaotic circumstances
    • Handle conflict with grace and diplomacy
    • Think creatively
    • Exercise sound judgment and consistently make smart decisions
    • Maintain confidentiality of sensitive information
      Embodiment of:
      
      • DC Ranch Community Council vision, values and goals
      • Integrity, professionalism, respect and customer-centric attitude
      • Consistently convey a positive attitude, passion and pride in your work
        EDUCATION AND EXPERIENCE:
        --- High school education or equivalent is mandatory. College education preferred.
        
        PHYSICAL REQUIREMENTS:
        
        • Flexible, long hours, and afternoon/evening shifts required
        • Physical work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects (such as tables and chairs)
        • Must have high level of physical fitness
          MINIMUM QUALIFICATIONS:
          
          • Customer service, concierge or receptionist proficiency
          • Experience working with children, adults and service providers in recreation/community center setting a plus
          • Previous experience working in an office setting
            To apply:
            Email a cover letter and resume as soon as possible to --------------@----------.--- Email subject line to read: Community Center Receptionist
            

Keywords: DC Ranch Community Council, Scottsdale , Community Center Receptionist, Administration, Clerical , Scottsdale, Arizona