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Agent - Receptionist - Restaurant Reservations

Company: Fairmont Scottsdale Princess
Location: Scottsdale
Posted on: June 22, 2022

Job Description:

Restaurant Reservations Coordinator

You are the beginning of an exceptional guest experience. As a Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive!

What is in it for you:

-Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
-Free meals at out on-site employee cafeteria
-Be a part of a large scale, fast paced food and beverage operation
-Work in tandem with multiple restaurants, each with a unique cuisine
-Collaborate with an innovative team to enhance the guest experience
-Employee benefit card offering discounted rates in Accor worldwide
-Learning programs through our Academies
-Opportunity to develop your talent and grow within your property and across the world!
-Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:

-Answering multi-line phone system and provide guests information on resort and activities
-Consistently offer exceptional, friendly and engaging service
-Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
-Recommend property dining outlets and assist guests with information and special requests
-Book restaurant reservation requests
-Facilitate taking guest room delivery orders
-Accurately input data into proper systems
-Acquire extensive knowledge of the premises
-Communicate in a clear and effective manner
Your experience and skills include:

-Ability to speak with a smile
-Guest focused personality is essential; experience is an asset
-Aptitude in resolving issues with a customer-focused orientation
-Proficiency in English; multilingual is a plus
-Excellent communication skills
-Polite and confident with a great deal of patience
-Ability in multitasking and time-management
-Aptitude in resolving issues with a customer-focused orientation
-Experience working with point of sale systems, booking platforms, and Microsoft Office
-Familiarity with Microsoft Word, Outlook and Excel preferred
-Attention to detail is a must as well as being very organized
-Take initiative to complete tasks that need to be done

Keywords: Fairmont Scottsdale Princess, Scottsdale , Agent - Receptionist - Restaurant Reservations, Administration, Clerical , Scottsdale, Arizona

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