Front Office
Company: Eye Care Partners
Location: Scottsdale
Posted on: October 30, 2024
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Job Description:
Job Title: Front Office Specialist Company: Nationwide Vision
Location: 15560 N. Frank Lloyd Wright Blvd, Scottsdale, AZ 85260
Training Provided - No medical/ eyecare experience required! Perks:
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching Paid Time Off and Paid Holidays
Competitive Base Pay + Bonus Optical Education Reimbursement Paid
Maternity Leave Requirements: High School Diploma or GED Equivalent
Favorable result on Background Check Basic computer skills Strong
customer service skills Excitement to learn and grow Essential
Functions: Facilitate patient flow Verify medical and vision
insurances Effectively communicate with patients, doctors, and
managers Answer inquiries through phone, email, and in person
requests FORMAL JOB DESCRIPTION SECTION 1: Job Summary A Front
Office Specialist is trained to act as the first point of contact,
setting the tone for a world class Total Patient Experience. This
employee will also perform the necessary administrative
responsibilities needed to create a smooth check-in/out experience
for patients. SECTION 2: Duties and Responsibilities Embrace and
execute our Total Patient Experience to build relationships with
all patients while delivering great service and support. Provide
exceptional customer service during every patient encounter (in
person or via phone). Display a professional attitude, greet
patients promptly with a smile, and thank them when they leave.
Answer phones (both external and internal); assure prompt,
courteous service at all times. Practice urgency at all times with
consideration to the patient's time, as well as doctor's time and
schedule. Double check insurance authorizations to ensure
completion and build accurate flow sheets. Knowledge of common fees
charged for common visits. Check out patients and collect correct
payments according to procedures. Manage patient flow in the office
and ensure communication to maximize efficiency and customer
service. Complete daily reconciliations / close day / countdown
cash drawer. Comply with all company policies and procedures
including HIPAA. General office duties and cleaning to be assigned
by manager. SECTION 3: Patient Population Served Front Office
Specialist will work with team members and patients of all ages,
races, and genders. SECTION 4: Education, Licensure & Certification
Requirements High school diploma or GED required. SECTION 5:
Experience Requirements Industry related experience preferred.
Favorable result on background check as required by state. Must be
able to provide proof of identity and right to work in the United
States. SECTION 6: Knowledge, Skills and Abilities Requirements
Professional in appearance and actions Logical and Critical
thinking skills Customer-focused with excellent written, listening
and verbal communication skills Enjoys learning new technologies
and systems Detail oriented, professional attitude, reliable
Exhibits a positive attitude and is flexible in accepting work
assignments and priorities Meets attendance and tardiness
expectations outlined in policy Ability to work various days and
hours as needed by the business Ability to follow or provide verbal
and written instructions with excellent grammar and spelling skills
to avoid mistakes or misinterpretations Interpersonal skills to
support customer service, functional, and team mate support Able to
communicate effectively in English, both verbally and in writing
Ability for basic to intermediate problem solving, including
mathematics Basic to intermediate computer operation Proficiency
with Microsoft Excel, Word, and Outlook Specialty knowledge of
systems relating to job function Knowledge of state and federal
regulations for this position; general understanding of HIPAA
guidelines SECTION 7: Supervisory Responsibilities There are no
supervisory responsibilities for this position. SECTION 8: Physical
Demands Indicate the amount of time spent for each activity
required as it relates to the essential functions. Physical
Requirements % of Time LBS Bending 25 Carrying 25 --- 25 Climbing 5
Driving 10 Grasping 100 Hearing 100 Lifting 10 --- 25 Pulling 10
--- 25 Pushing 10 --- 25 Reaching 50 Sitting 50 Standing 50 Vision
- close/distance 100 Vision - color vision 100 Vision - depth
perception 100 Vision - peripheral vision 100 Vision - ability to
adjust focus 100 Stooping 25 Walking 75 Writing/Typing 100 Speaking
100 Fine Motor Skills 100 Use of Hands 100 Other (please describe)
Location: Work takes place in a normal office/clinical environment.
At times, travel to other locations may be necessary to fulfill
essential duties and responsibilities of the job. Thus, those
needing to travel for work must have access to dependable
transportation, and driving record must meet company liability
carrier standards. Exposure: Works in normal office environment
during normal business hours. May be exposed to blood or bodily
fluids. May also be exposed to various cleaning supplies.
Equipment: The equipment typically used in this position is a
computer, fax, copier, printer, scanner and telephone. Must have
good working knowledge of Microsoft applications. Other equipment
may be used as needed. May use Optometric equipment/devices per
sub-specialty requirement such as lensometer; keratometer ;
phoropter; visual acuity measuring; retinal camera; corneal
topography unit; retinoscope. Personal Protective Equipment (PPE)
follows standard precautions using personal protective equipment.
If you need assistance with this application, please contact [phone
removed]. Please do not contact the office directly - only resumes
submitted through this website will be considered. EyeCare Partners
is an equal opportunity/affirmative action employer. All applicants
will be considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status. Employment Type: Full
Time
Keywords: Eye Care Partners, Scottsdale , Front Office, Administration, Clerical , Scottsdale, Arizona
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