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Director of Collections Strategy, Activity & Reporting

Company: Concord Servicing
Location: Scottsdale
Posted on: March 12, 2023

Job Description:

Concord has over 30 year's of experience as one of the nation's leading asset-servicing companies. We are heavily invested in supporting the world's next-generation industries, specifically those focused on renewable energy and energy conservation. We need next-generation thinkers who are eager to tackle these incredible opportunities.Concord is seeking an upwardly mobile person to positively impact its collection results across multiple consumer-facing industries. This position will be responsible to direct Concord's various collection efforts for solar, home improvement, energy efficiency, timeshare and other industries we service.

  • Determine optimal collection strategies for each consumer asset
  • Devise appropriate collection campaigns to achieve the desired results
  • Assess the effectiveness of each campaign and report its results to all stakeholders
  • Deliver macro & micro reports to illustrate various collection actions and their results
  • Build & deliver reports to assess each collector's effort & results
  • Evolve Concord's collection strategies & reports to meet ever-changing external and internal drivers
  • Be a key contributor to Concord's collections success
  • Ability to learn quickly, to strategize and to implement action plans to improve results
  • Desire to contribute to the organization's success, including making a teamwork effort to support the organization's efforts
    • Proven experience as Director of Collections or equivalent position
    • Excellent organizational and leadership abilities
    • Outstanding communication and people skills
    • Experience with large-scale collection activities in consumer-facing industries
    • Knowledge of predictive dialers and telephone systems used in call-center operations
    • Knowledge of industry's legal rules and guidelines
    • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
    • Advanced knowledge of data analysis and performance/operation metrics
    • Exceptional skill with spreadsheet software and business-information reporting software
    • Familiarity with MS Office and various business software (e.g. ERP, CRM,)
      • Health Care Plan (Medical, Dental & Vision)
      • Retirement Plan (401k, IRA)
      • Life Insurance (Basic, Voluntary & AD&D)
      • Paid Time Off (Vacation, Sick & Public Holidays)
      • Short Term & Long Term Disability
      • Training & Development
      • Work From Home
      • Free Food & Snacks
      • Wellness Resources

Keywords: Concord Servicing, Scottsdale , Director of Collections Strategy, Activity & Reporting, Advertising , Scottsdale, Arizona

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