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Service Desk Engineer

Company: Kforce Technology
Location: Scottsdale
Posted on: September 22, 2022

Job Description:

RESPONSIBILITIES:A Kforce client is seeking to hire a Service Desk Engineer in Scottsdale, Arizona (AZ). Summary: Our client is looking for a Service Desk Engineer to provide technical support to internal customers, across numerous geographical locations, on supported platforms and applications. This person will be responsible for responding to requests for technical assistance via phone, electronically, (ticketing system or email), or in person. Our ideal candidate will have experience working in the Home Building industry (preferred but not essential) and will have an exceptional sense of customer service to provide an example for the department and engage with the organization. They will also have excellent communication skills and be able to quickly articulate progress to users from line level to Senior Management. Responsibilities include:

  • Work directly with customers to resolve technical issues while tracking detailed information about each customer's service need in an IT Service Management System
  • Handle Tier 1 help desk incidents through tickets and/or phone
  • Working life cycle of a help desk incidents and service requests in a timely manner with thoroughness, attention to detail, and a high level of customer services/satisfaction while providing customers updates throughout the process
  • Service Desk Engineer works on clear documents with problem descriptions and step-by-step solutions in a Knowledge Base Library
  • Works with other network personnel in a team-oriented manner, constantly learning from one another's talents and skills
  • Test fixes to ensure problem has been adequately resolved
  • Facilitates the setup of user accounts and permissions in a variety of platforms (Active Directory, Office 365, and NTFS)
  • Service Desk Engineer will communicate with management on PC and network issues/service request by escalating clearly identified issues and steps taken to resolve when applicable
  • Install, modify and repair computer hardware and software Job Requirements:REQUIREMENTS:
    • Associate's degree
    • 3-4+ years of progressive work experience in information technology infrastructure role will be considered in lieu of formal education
    • 1-2+ years of work experience in information technology support role
    • 1-2+ years of work experience working in a Windows environment
    • Excellent phone etiquette, written, and verbal communication and interpersonal skills a must
    • Exceptional time management with the ability to cope with pressure, prioritize tickets in an ITSM system, other responsibilities and meet agreed service-level agreements individually and as a team member
    • Attention to detail with firm problem solving, analytical and research skills
    • Self-motivated and driven towards continuous improvement in knowledge and skill development
    • Intermediate experience with Microsoft Windows 10, Office 365, Office Suite 2013+, and ITIL based service desk systems
    • Foundational experience with Anti-Virus platforms, Imaging Deployment Technology (e.g., MDT, WDS), Remote Phone Support, Mobile Technology (e.g., iOS, Android)
    • Exceptional work ethic and the highest levels of integrity
    • Work is performed in an office environment; Continuous contact with other staff and the public is necessary
    • Occasional travel throughout the country may be required
    • Able to sit for extended periods; Frequently stand and walk; Normal manual dexterity and hand-eye co-ordination
    • Lift and move objects weighing up to 25 lbs., Corrected hearing and vision to normal range; Verbal communication; Use of office equipment, including computer, telephone, etc.
    • Able to conduct research in a wide range of computing issues as required Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Scottsdale , Service Desk Engineer, Engineering , Scottsdale, Arizona

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