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Technology Solutions Manager - Customer Experience and CRM

Company: Verdigris Holdings, Inc.
Location: Scottsdale
Posted on: March 26, 2020

Job Description:

ROLE OUTLINE----As a--Technology--Solutions Manager, you will--own the end to end accountability for the product.--You will--define the product strategy and positioning. You will--work closely with an interdisciplinary team to drive key aspects of product definition, design, execution, test and delivery. You must be responsive, flexible, persuasive--and able to succeed in an open and collaborative peer environment.--In this role, you will be expected to interface with the business--and--engineering--teams--from--the ideation through--production phases. You will be responsible for--conducting market analysis,--defining--user experience journeys,--draft--use cases, working closely with UX and engineering--teams--to draft product requirements, conceptualize--product--designs and deploy to marketplace.--Demonstrated--strong--judgment, collaborative--skills,--long term technical vision, detail oriented,--and continuous focus on product, engineering and operational excellence are essential for the success in this role.----------DUTIES AND RESPONSIBILITIES----Manage all phases of the product development lifecycle----Build and maintain relationships with business stakeholders--Drive--transparency into the solution delivery process for the business teams by establishing and maintaining consistent communications cadence--Define KPIs based on business requirements--Identify and present innovative product solutions--Coordinate product releases with business and development teams----Explore new ways of improving existing services and products--Educate--development leads so that product requirements are--clearly--understood--Utilize Agile methodologies to optimize product delivery----Work with project management--and productivity--software--Continued refinement of Lifecycle and associated processes----Provide product training,--technical expertise and oversight--of--the product--life cycle--Any other tasks assigned--as--duties can change at any time as manager/company deem necessary------REQUIREMENTS------The successful applicant will have the following experience and skills:------Bachelor's degree in computer science,--engineering or equivalent experience----5+ years of relevant product management experience--Experience implementing CRM solutions--using Microsoft Dynamics--is--required----Good UX sensibilities and experience with building highly visual products or features--Proven track record of driving products from concept, scoping, requirements through launch--Strong written and verbal communication skills, excellent--collaboration skill--with--technical--peers and non-technical cohorts--Experience with rapid prototyping and evaluation of customer applications--A track record of project delivery for large--cross-functional--projects--Certification and experience in a proven product delivery methodology such as Agile and Scrum is preferred--Up to 10% travel per year----Experience in--retail--banking or financial services industry is a plus----------REPORTING STRUCTURE----Reports--to:----Dir--of Applications and Integrations----Direct Reports:----Project Managers, Business Analysts----Team:----Technology Solutions

Keywords: Verdigris Holdings, Inc., Scottsdale , Technology Solutions Manager - Customer Experience and CRM, Executive , Scottsdale, Arizona

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