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Portfolio Management Office Process Lead

Company: USAA
Location: Scottsdale
Posted on: September 10, 2020

Job Description:

Purpose of Job

We are currently seeking a talented Process Lead Engineer with Portfolio Management Office experience at one of our regional office locations, San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL or Colorado Springs, CO.

NOTE: This position is within the newly formed Enterprise Portfolio Management Office (EPMO). Owns, maintains and ensures continuous improvement of USAAs EPMO Policy and the associated standards, processes, procedures and controls. Monitors USAAs project portfolio risk relative to the policy and regulatory changes, updating documentation as needed in a timely manner and propagating any changes to across USAA. Enables compliant approaches (e.g. scaled agile, waterfall) to better enable USAA to deliver value to its members and employees.

Partners with cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Responsible for consistently executing the Process Excellence (PX) strategy within a Business Unit or across the Enterprise. Executes process improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities.

Job Requirements

ABOUT USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

ABOUT USAA IT Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 12 million members who rely on us every day.

We are over 4,000 employees strong, a passionately supportive and collaborative team built on Agile principles. We've been in Computerworlds 100 Best Places to Work in IT and named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.

See what it's like to work for a company where your passion meets our purpose: USAA Information Technology: A Realistic Preview (

* Leads Process Improvement projects that deliver measurable business results. * Builds commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation. * Analyzes and identify process improvement opportunities and partner with key stakeholders to scope and ensure alignment with strategic priorities. * Serves as a technical leader in the deployment of Process Excellence through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving). * Trains, coaches, and mentors team members on best practices regarding Process Improvement tools, methodologies, and team leadership. * Works with stakeholders to ensure projects achieve intended results, where risks are proactively identified and mitigated and benefits are validated.

Minimum Experience:

* Bachelors Degree in a related discipline or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree * 8+ years of professional business experience with 4 years of process improvement work experience * Strong, proven experience with leadership, business acumen, problem solving, critical thinking, and analytical skills in financial services or other highly regulated industry * Expert-level ability to influence and affect change at all levels of the organization

* Solid track record in leading cross-functional teams and projects and successfully delivering results * Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance)

OR demonstrated completion of 3 Lean/Six Sigma projects

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience:

* 4 years of experience in portfolio management offices * Experience working with enterprise and/or business with Risk, Compliance, and/or Audit partners * 4 years in delivery roles leveraging waterfall and/or scaled agile frameworks * Experience working with tooling and reporting/analytics teams to enable processes * Experience leading change and/or training across a Fortune 500 company * Experience with owning and or authoring governance documents (e.g. policy, standards, and/or procedures)

Desired Characteristics USAA Process Engineers create innovative solutions that impact our members. Collectively we are:

* Curious and excited by new ideas * Energized by a fast-paced environment * Able to understand and translate business needs into leading-edge technology * Comfortable working as part of a connected team, but self-motivated * Community-focused, dependable and committed * Exceptionally detail-oriented

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.

For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 9/09/20 by 11:59 pm CST time .

Keywords: USAA, Scottsdale , Portfolio Management Office Process Lead, Executive , Scottsdale, Arizona

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