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Director, Portfolio Management Office Process Governance

Company: USAA
Location: Scottsdale
Posted on: September 11, 2020

Job Description:

Purpose of Job

We are currently seeking a talented Director, Portfolio Management Office Process Governance for one of the following locations: San Antonio Home Office, Phoenix, Plano or 100% remote work environment.

This position is a leadership role within the newly formed Enterprise Portfolio Management Office (EPMO). Owns, maintains and ensures continuous improvement of USAAs EPMO Policy and the associated standards, processes, procedures and controls. Monitors USAAs project portfolio risk relative to the policy and regulatory changes, updating documentation as needed in a timely manner and propagating any changes to across USAA. Enables compliant approaches (e.g. scaled agile, waterfall) to better enable USAA to deliver value to its members and employees.

Responsible for consistently executing Process Excellence (PX) strategy within a CoSA / organization or across the Enterprise. Leads a team of performance improvement experts in fact-based planning and execution of a portfolio of process improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Direct reports must include Process Engineers (and may include other disciplines).

Job Requirements

About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace ( (17 seconds) USAA Careers World Class Benefits ( (31 seconds)

* Acts in an advisory capacity on Process Excellence including development of relevant business objectives, metrics and tactics. * Communicates opportunities that enable business units to thrive and achieve USAA mission and vision. * Identifies and prioritizes impactful process / project selection with Process Excellence Leaders (PXLs) and business leaders. * Ensures the adoption of relevant Process Excellence standards and best practices as appropriate. * Serves as a mentor, trainer, coach, and technical leader in support of Process Excellence using process improvement methodologies; serves as an expert resource on Process Excellence methodologies, tools and techniques. * Builds relationships within business unit and across the enterprise to enable cooperative achievement of common goals while driving improved process maturity. * Manages a team of Process Improvement professionals and may lead Process Improvement projects to deliver significant, measurable business results. * Works to optimize the performance of managed resources relative to the objectives by directing work assignments and providing guidance and training.

Minimum Education:

* Bachelors Degree in a related discipline OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree

Minimum Experience:

* 8 years of experience practicing and/or leading resources to enhance business performance by designing and implementing business solutions. * 3 years of experience in a leadership role demonstrating strong development skills/responsibilities, ability to influence, analysis, and critical thinking skills. * Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance OR demonstrated completion of 3 Lean/Six Sigma projects.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience:

* 4 years of experience in portfolio management offices

* Experience working with enterprise and/or business with Risk, Compliance, and/or Audit partners * 4 years in delivery roles leveraging waterfall and/or scaled agile frameworks * Experience working with tooling and reporting/analytics teams to enable processes * 2 years leading change and/or training across a Fortune 500 company * Experience with owning and or authoring governance documents (e.g. policy, standards, and/or procedures)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 9/09/20 by 11:59 pm CST time .

Keywords: USAA, Scottsdale , Director, Portfolio Management Office Process Governance, Executive , Scottsdale, Arizona

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