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I.T. Service Manager

Company: Universal Electronics
Location: Scottsdale
Posted on: January 8, 2021

Job Description:

The IT Service Managerwill be responsible for delivery quality service to UEI employees in a wide range of areas and technologies. The role will report directly to the VP IT with a heavy focus on enhancing the use of technology for all desktop/laptop, mobile devices, software management, asset management, cybersecurity software deployment, user management, including onboarding and offboarding and training on new technologies. The vision is to automate the deployment of hardware and software, accurately track and report on the usage, ensure all security protocols are adhered by auditing and reporting services and driving improvement with the Help Desk/Service Teams. This role has a high level of technical responsibility covering Microsoft technologies (O365, Azure), Cisco products like Meraki (MDM, MFA), software deployment technologies, automating processes to create employee self-service, managing and auditing security to minimize risks (SOX) and creating a 'concierge based' attitude in the IT Dept. The role US focused but will work closely with Global IT Team to ensure processes and procedures are implemented around the world.As part of the IT Department Leadership Team, this role provides an opportunity to lead, manage and drive change, locally and globally. Role works closely with IT Applications Team, Infrastructure Teams, Network Teams, and various third-party vendors.Essential Duties and Responsibilities:The duties listed below are intended only as examples of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  • As member of the IT Department -
    • Manage Microsoft based technologies including software and hardware life cycle management.
    • Compliance Management for software licensing, including third party tools and MS O365
    • Manage and report on IT Metrics, from Help Desk to Sox Compliance
    • Develop Policies and Procedures to create a global framework for Help Desk, Software and Hardware Management, Security Protocols, etc. Analyze and document business practices that can be applied globally
    • Negotiations and contract management experience to drive cost effective solutions
    • Cybersecurity tools - deploying tools such as MFA, MDM, Meraki
    • Works with Internal Audit and supports SOX compliance requirements related to auditable applicationsEducation:
      • Bachelor's degree in Engineering / Computer Science / Information Systems or equivalent work experience
      • Certifications preferred: Microsoft CertifiedSkills/Experience:
        • 5-8 years of in-depth Microsoft technical knowledge, support experience, leveraging O365, Security, Patch Management, anti-virus tools, etc
        • Software and hardware deployment tools (SCCM, ServiceDesk or ServiceNow, etc.)
        • Networking experience: LAN, Wifi - Cisco Meraki a strong plus
        • Management tools: Site24x7, Solarwinds, etc
        • User Security and Risk Management
        • Strong organization skills and project management will be required to deploy technology and report on metrics for continuous improvement
        • Strong written and verbal communication skills to present business recommendations and drive implementations (Software, hardware, business process improvements)
        • Excellent presentation/communication skills
        • Energy and passion for the industry
        • Must be able to work in a fast-paced device development environmentWork Conditions:
          • 40-hour on-site work week.
          • Some travel may be required - less than 20%.
          • Physically able to participate in training sessions, presentations, and meetings.Requirement:
            • U.S. Citizens/Permanent Residents. Sorry, we cannot sponsor candidates for this role.

Keywords: Universal Electronics, Scottsdale , I.T. Service Manager, Executive , Scottsdale, Arizona

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