Manager, Customer Experience Center
Company: CarMax
Location: Scottsdale
Posted on: January 11, 2021
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Job Description:
Job Description 7971 - Phoenix CEC - 1515 W. 14th Street, Tempe,
Arizona, 85281 CarMax, the way your career should be General
Summary: At CarMax, we attribute our success to putting people
first and doing what's right. Your leadership will drive your team
to deliver an iconic customer experience through executing our
Professional Selling Principals and working together with peers,
other CarMax locations, and center leadership. It is our associates
that have helped make us the nation's largest retailer of used
cars. If you know how to achieve results by coaching and developing
other people, we'll give you all the opportunities you need to
build an outstanding and rewarding career in our fast-growing
business. What You'll Do - Essential Responsibilities: Help your
associates guide and progress customers through their CarMax
experience by executing key activities like vehicle selection,
finance applications, extended service plan explanations, etc.
Build a highly engaged culture and environment using collaboration,
transparency and motivation Provide continuous feedback and
coaching to improve and maintain an iconic customer experience and
drive sales Select, attract, hire and on-board world-class sales
professionals who are well prepared to provide exceptional customer
service Manage to business metrics (sales, service levels,
staffing, etc.) Manage projects and tasks assigned to your team As
a Customer Experience Center Manager at CarMax, you will lead a
dynamic team of 10-15 Customer Experience Consultants who are the
face of CarMax for our customers. Creating excitement and
maintaining high levels of morale through change are essential for
leaders within CarMax. You will manage projects assigned to your
team, while defining and measuring performance metrics.
Qualifications and Requirements: High School Diploma, GED,
equivalent certification or military experience required;
Bachelor's degree preferred At least 3 years of experience in
people management required; at least 5 years people management in a
retail or contact center environment preferred At least 2 years of
sales experience required At least 2 years of experience in process
management preferred Bilingual in English/Spanish is preferred
Ability to communicate clearly and effectively Ability to motivate,
inspire, and gain buy-in from others Flexibility to provide cover
for location opening hours, including evenings and weekends About
CarMax CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide. Our amazing team of more
than 25,000 associates work together to deliver iconic customer
experiences. Along the way, we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and are
one of the FORTUNE 100 Best Companies to Work For--. CarMax is an
equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law. Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Scottsdale , Manager, Customer Experience Center, Executive , Scottsdale, Arizona
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