Digital Community Manager

Company: Reputation
Location: Scottsdale
Posted on: February 23, 2021

Job Description:

About ReputationDescriptionReputation is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints.We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. Reputation is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do.Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place!Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list, Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2's Summer 2020 report.Reputation has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google, Facebook, JD Power, Amazon.com, and Web.com. Altogether, these partnerships amplify Reputation's credibility in the industry and provide new opportunities for innovation."It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren BuffettWhy Work at Reputation?* We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.* Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.* The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.* We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.* Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.* Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.Job SummaryThe Digital Community Manager is a high-visibility role that works closely with our global marketing and sales teams to create a community event marketing strategy to support and grow the brand and engagement of our business. This manager will work to identify where our customers spend their time and how we can get in front of them - including webinars, conferences, industry newsletters, podcasts, blogs and other interactions. This individual will bring exceptional project management skills, work closely with key stakeholders to identify campaign goals, manage external vendors, coordinate all logistics, and measure results.Responsibilities* Grow a deep familiarization of our target personas and where we can reach them * Identify opportunities to interact with target personas and increase engagement with our brand * Evolve and grow our webinar program including registration and attendance rate, number of new leads, and sales conversions* Plan, execute and measure success of campaigns and initiatives* Create and implement pre- and post-engagement marketing campaigns using marketing automation tools (HubSpot) to track leads for the sales department* Drive deliverables such as targeted campaign creation, email content, registration pages, presentation decks and dry-runs for webinars, podcasts, conferences and other engagements* Acquire all leads from engagements, clean and validate lists and add to Salesforce CRM database* Create a plan to work with Sales to follow up with hot leads* Report and analyze engagement ROI and measure success based on goals* Identify speaking opportunities and submit speaker application forms for internal and external candidates at national and regional events* Additional duties as assigned.Qualifications* 2+ years experience in related professional experience, preferably in the B2B or B2C tech space but not required* Flexibility to travel 20% of the time and work outside of normal business hours, including evenings and weekends* High level of initiative, meticulous attention to detail, and excellent follow-up skills* Effective project management skills and ability to manage stakeholders to meet deadlines* Strong writing experience, organizational, analytical, presentation and interpersonal skills* Excellent written and oral communications skills, as well as G Suite expertise* Energetic, positive, and a desire to work in a collaborative team environment* Demonstrable project management skills* Adhere to company fundamentals and team values, ethics, and standardsMore On ReputationThe majority of consumers - 90% - say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.Global Companies Across Industries Such As Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, And More Use Our Platform ToOur Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen, and get better.* Monitor, request and respond to online reviews* Improve star ratings and search result rankings* Audit and maintain business listings and location directories across the web* Manage social media engagement and advertising* Make operational changes to improve customer experience* Maximize customer retention and revenueReputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Applicants only - Recruiting agencies do not contact.

Keywords: Reputation, Scottsdale , Digital Community Manager, Executive , Scottsdale, Arizona