Rooms Operations Manager - Housekeeping
Company: Marriott
Location: Scottsdale
Posted on: April 8, 2021
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Job Description:
Posting Date Apr 02, 2021
Job Number 21027404
Job Category Rooms & Guest Services Operations
Location JW Scottsdale Camelback Inn, 5402 E Lincoln Dr,
Scottsdale, Arizona, United States
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels. Marriott Hotels, Marriott
International's flagship brand with more than 500 global locations,
is advancing the art of hosting so that our guests can travel
brilliantly. As a host with Marriott Hotels, you will help keep
this promise by delivering premium choices, sophisticated style,
and well-crafted details. With your skills and imagination,
together we will innovate and reinvent the future of travel. JW
Marriott is part of Marriott International's luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our
associates come first. Because if you're happy, our guests will be
happy. It's as simple as that. Our hotels offer a work experience
unlike any other, where you'll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment.
JOB SUMMARY Assists in managing the execution of all operations in
the rooms area departments (e.g.,Front Office,
Engineering/Maintenance, Housekeeping) and managing staff. Strives
to continually improve guest and employee satisfaction and maximize
the financial performance of the department. Monitors compliance
with standards and procedures. Leads specific team while assisting
with meeting or exceeding property goals. CANDIDATE PROFILE
Education and Experience High school diploma or GED; 4 years
experience in the guest services, front desk, housekeeping, or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related
professional area. CORE WORK ACTIVITIES Leading Room Operations
Team Verifies that goals are being translated to the team as they
relate to guest tracking and productivity. Creates and nurtures a
property environment that emphasizes motivation, empowerment,
teamwork, continuous improvement and a passion for providing
service. Understands employee and guest satisfaction results and
developing game plans to attack need areas and expand on the
strengths. Verifies that the team has the capabilities to meet
expectations. Leads by example demonstrating self-confidence,
energy and enthusiasm. Assists employees in understanding guests'
ever-changing needs and expectations, and exceeding them. Managing
Property Rooms Operations Function(s) Assists in managing the
execution of all operations in the rooms area departments (e.g.,
Front Office, Engineering/Maintenance, Housekeeping). Follows
property specific second effort and recovery plan. Publishes all
guest satisfaction results in a timely fashion including all guest
satisfaction forms, comment cards and guest letters. Takes
proactive approaches when dealing with employee concerns. Extends
professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees. Meets
semiannually with staff on a one-to-one basis. Assists/teaches the
team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed. Performs other duties, as
assigned, to meet business needs. Managing and Monitoring
Activities that Affect the Guest Experience Understands the brand's
service culture. Provides excellent customer service by being
readily available/approachable for all guests. Strives to
continually improve guest and employee satisfaction. Takes
proactive approaches when dealing with guest concerns. Extends
professionalism and courtesy to guests at all times. Responds
timely to customer service department request. Verifies that all
team members meet or exceed all hospitality requirements. Managing
Profitability Assists in performing required annual Quality audit
with General Manager (GM) & Regional Director (RD). Verifies that a
viable key control program is in place. Reviews financial
statements, sales and activity reports, and other performance data
to measure productivity and goal achievement and to determine areas
needing cost reduction and program improvement. Strives to maximize
the financial performance of the department. Conducting Human
Resources Activities Interviews and assists in making hiring
decisions. Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and
completed in a timely fashion. Solicits employee feedback, utilizes
an "open door" policy, and reviews employee satisfaction results to
identify and address employee problems or concerns. Verifies
property policies are administered fairly and consistently,
disciplinary procedures and documentation are completed according
to Standard and Local Operating Procedures (SOPs and LSOPs) and
support the Peer Review Process, where applicable. Celebrates
successes and publicly recognizes the contributions of team
members. Marriott International is an equal opportunity employer.We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott, Scottsdale , Rooms Operations Manager - Housekeeping, Executive , Scottsdale, Arizona
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