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Director ServiceNow Delivery

Company: CVS Health
Location: Scottsdale
Posted on: November 22, 2021

Job Description:

Job Description
The Director for the ServiceNow Delivery team drives the transformation and delivery of IT Service Management for the enterprise. You will lead the delivery of solutions on a service management platform, in a highly collaborative manner, that will require managing relationships across IT and the business. As a member of the Service Management Office leadership team, you will support the business by providing an outstanding data platform to ensure end-to-end lifecycle of IT services, applications, and assets. This organization serves as a center of excellence to deliver services to all colleagues with a positive customer experience.

---Manage the design and development of solutions within the ServiceNow platform.
---Manage a team of ServiceNow developers, business analysts, and Scrum Masters to deliver features and services.
---Demonstrate understanding of CVS Health business challenges and priorities and deliver high-quality services and support to meet business expectations.
---Achieve high satisfaction by building effective relationships with CVS Health business partners.
---Plan and implement Continuous Improvement Program to improve the quality of services provided and to attain Delivery Excellence.
---Lead team to create a robust project plan which includes schedule, risks and response strategies, action plans, business case and other key project plan elements to maximize return on investment while optimizing timeline to completion when required.

Required Qualifications
-Minimum 8 years' experience with IT Service Management delivery.
-Minimum 5 years managing Application Delivery
-Experience with ITIL processes.
-Program management with experience in driving delivery of multi-million-dollar technical programs.
-Experience with complex enterprise-wide initiatives.
-Experience developing analysis, presentations, and support material to implement strategy or change initiatives.

COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
    • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

      Preferred Qualifications
      --- Change Leadership.
      --- Strategic & Critical thinking.
      --- Executive presence.
      --- Experienced relationship builder.
      --- Problem Solving / Process Improvement.
      --- SAFe Certification
      --- Knowledge of ServiceNow platform and technologies
      --- Relationship management skills at senior levels within an origination and external constituents.
      --- Strong ability to work in a matrixed environment.

      --- Bachelor's degree or equivalent work experience.

      Business Overview
      At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
      We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Keywords: CVS Health, Scottsdale , Director ServiceNow Delivery, Executive , Scottsdale, Arizona

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