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Director, Revenue Operations & Analytics

Company: Reputation.com
Location: Scottsdale
Posted on: January 15, 2022

Job Description:

Why Work at Reputation?We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.Job Summary:Reputation is looking for a Director RevOps & Analytics that is ready to take on new challenges. This person will take ownership of the Sales process. He/she will be responsible for continually analyzing the pipeline and sales process utilizing metrics, sales and customer feedback & proactively recommending process changes to increase closure rate and decrease sales cycle time.Responsibilities:Actively run the Deal Review, War Room and Redzone meetings with involvement of the sales and the cross-functional support teams.Manage a team of 4+ (2 Managers & 2+ Analysts)Ongoing ownership of the CRM, Gainsight, Salesforce and Clari systems with responsibility for driving improvements over timeOwnership of the department's system of metricsResponsible for tracking of the quarterly and annual customer health processAnalyst and solution consultant mindset, ie knows why the numbers are important, recommends how to improve them and can enable the platform directly through reporting or indirectly by bringing the right resources to manipulate the tech solutionWork closely with Marketing and other internal teams to develop, deploy, and continually refine the sales tools and collateral needed by the CSM team.Ownership of the department's system of metrics.Responsible for tracking of the quarterly and annual sales forecasting process.Ownership of the CSM & Sales compensation plans.Actively participating in quarterly and annual planning.Additional duties as assigned.Actively participating in quarterly and annual planning.Ad hoc projects.Additional duties as assigned.Qualifications:7-8+ years in Revenue Ops with 4+ years as a Sales Operations leader in a software company.Bachelor's Degree in Business preferred OR required.MBA Preferred.Experience with Salesforce.com, Clarie, and or other forecasting or BI tools.A fundamental understanding on what motivates sales organizations to perform.A fundamental understanding of large account, enterprise selling.A fundamental understanding of how metrics can be used to track and improve the performance of sales teams.A "process-centric" problem solver.A proven track record in successfully undertaking increasing responsibilities in a selling organization.A creative problem solver - willing to look at old problems in new ways.More on Reputation:The majority of consumers - 90% - say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:Monitor, request and respond to online reviewsImprove star ratings and search result rankingsAudit and maintain business listings and location directories across the webManage social media engagement and advertisingMake operational changes to improve customer experienceMaximize customer retention and revenueReputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Applicants only - No 3rd party agency candidates.Job InfoType: Full timeLocation: Scottsdale Office, California Remote, Utah Remote, San Ramon Office, Illinois Remote, Utah Office 1, Redwood City Office

Keywords: Reputation.com, Scottsdale , Director, Revenue Operations & Analytics, Executive , Scottsdale, Arizona

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