Guest Services Manager
Company: Great Wolf Resorts
Location: Scottsdale
Posted on: May 13, 2022
Job Description:
At Great Wolf, our Guest Services Manager strives to continually
improve guest and employee satisfaction, maximize the financial
performance of the department and monitors compliance with
standards and procedures.Essential Duties & Responsibilities
- Manages the execution of all operations in Guest Services
(e.g., Front Office, Bell, Valet, and PBX)
- Assists in analyzing operational and reporting systems and
translates the insight into actionable plans for the organization
and each property
- Audits systems & reviews reports understanding gaps in
performance execution of brand and service standards
- Assists with guest services functions as needed
- Assists in training staff and developing for potential career
advancement
- Responsible for personnel related matters including:
performance management, disciplinary action, investigations,
training, etc.
- Identifies opportunities and implements programs to improve
guest services processes, drive efficiency, and maximize the guest
experienceBasic Qualifications & Skills
- High School Diploma or equivalent education/experience
- 1+ year previous Front Desk/Guest Service management
experience
- Must be flexible regarding schedule, based on business
demands
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug
screenDesired Qualifications & Skills
- Bachelor's Degree in Hospitality, Hotel Management or related
field
- Ability to multi-task and prioritize a variety of tasks with
minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skillsPhysical Requirements
- Ability to lift up to 20 pounds
- Able to sit and/or stand for long periods of timeEqual
Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Great Wolf Resorts, Scottsdale , Guest Services Manager, Executive , Scottsdale, Arizona
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