Convention Services Manager
Company: Doubletree Paradise Valley Resort
Location: Scottsdale
Posted on: May 13, 2022
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Job Description:
This is the job description for CONVENTION SERVICES MANAGER
Job Title: Convention Services Manager
Department: Sales
Company: Dimension Hospitality
Reports To: Director of Catering
Supervises: N/A
Job Purpose: This position is responsible for developing catering
accounts, as sold, and former clients for the purpose of achieving
assigned catering and associated room revenue goals as established
in the hotel B-Plan. Additionally, this position is responsible for
managing convention services to ensure a high degree of customer
satisfaction, generate increased revenues, expand market share and
nurture return business.
Job Responsibilities:
1. Act as onsite contact for all assigned groups, as well as
working with the customer to produce BEO's and
Convention Resumes. Ensures that all special arrangements - Food
and Beverage, Audio Visual, and other
requests are properly documented on BEO's and signed by authorized
representative.
2. Ensures timely distribution of all BEO's and Resumes to the
appropriate departments and follows up on any
questions.
3. Maintains detailed files, notes, records, and trace systems to
ensure event meets with customer expectations.
4. Verifies space requirements and meeting room set-up with the
client, and ensures that public space needed is
properly maintained and in good condition.
5. Confirms revisions in agendas, room blocks, etc. and notifies
corresponding departments in a timely manner.
6. Finalizes the program/agenda with client and checks all
scheduled functions one hour prior to start time.
7. Reviews event sheets and works with appropriate departments to
ensure quality and satisfaction.
8. Maintains positive guest and employee relations through prompt,
precise, and courteous communication.
9. Other duties as assigned.
Job Skills:
1. Have computer skills to include word processing, spreadsheet,
and familiarity with brand specific property
Management System(s).
2. Exercise excellent communication, presentation, organization,
time management and listening skills.
3. Use analytical skills for measuring business potential and value
to the hotel.
4. Interact with all levels of customers and hotel management.
Job Qualifications:
Education: Bachelor's degree in business administration or sales
and marketing preferred
Experience: Minimum 3 years banquet or meeting planner experience;
OR, equivalent combination of education
and experience.
Licenses/Certifications: N/A
Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision.
Frequent sitting with some walking and standing. Frequently
lifts/carries up to 10 lbs. Continual use of manual dexterity and
gross motor skills with frequent use of bi-manual dexterity and
fine motor skills. Continually works in normal office conditions
and in close proximity to others.
Additional physical, visual and working requirements:
X Outdoor weather conditions
X Walk extended distances
While this job description is intended to be an accurate reflection
of the requirements of the job, management reserves the right to
add or remove duties from particular jobs when business need
dictates.
Keywords: Doubletree Paradise Valley Resort, Scottsdale , Convention Services Manager, Executive , Scottsdale, Arizona
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