Learning & Development Manager - Remote in AZ Only
Company: Concord Servicing Corporation
Location: Scottsdale
Posted on: May 14, 2022
|
|
Job Description:
Duties/Responsibilities--- --- --- --- --- --- --- --- --- ---
--- -Exemplifies the desired values, culture, and philosophies of
the organization.--- --- --- --- --- --- --- -Responsible for
new-employee orientations/overview corporate training.--- --- ---
--- --- --- --- -Obtains and /or develops and distributes effective
training materials utilizing a variety of media and/or
approaches.--- --- --- --- --- --- --- -Proposes training and
development programs and objectives.--- --- --- --- --- --- ---
-Conducts new client system training when necessary.--- --- --- ---
--- --- --- -Train and coach managers, supervisors and others
involved in employee development efforts.--- --- --- --- --- ---
--- -Coordinates the Concord University Program and Tuesday Town
Halls (calendar, content, recruitment of trainers)--- --- --- ---
--- --- --- -Develops and maintains organizational communications
to ensure employees have knowledge of training and development
events and resources.--- --- --- --- --- --- --- -Modifies programs
as needed to modernize training topics or due to regulatory
changes.--- --- --- --- --- --- --- -Conducts annual training and
development needs assessment.--- --- --- --- --- --- --- -Conducts
follow-up studies of all completed training to evaluate and measure
results.--- --- --- --- --- --- --- -Produces KPIs around new hire
training classes through surveying and employee stick rate and
success.--- --- --- --- --- --- --- -Conducts additional
presentations when necessary (ie. support of periodic Companywide
town halls/meetings)--- --- --- --- --- --- --- -Serves or chairs
corporate committees as needed.What technical skills, software
applications and/or equipment operation is necessary to perform the
duties of this position?-- -(i.e., typing, computer skills,
electronic mail, routine database activity, word processing,
spreadsheets, etc.):-- ---- --- --- -Foundational knowledge of
"loan"-- - characteristics/calculations/amortizations -
preferred--- --- --- -Basic computer skills--- --- --- -Knowledge
of Microsoft Office--- --- --- -Bilingual (English/Spanish) a
plus--- --- --- -Excellent communication skills, both written and
verbal-- -What kind of work experience (including length of time)
and/or education is required for satisfactory job performance?---
--- --- --- --- --- --- -Knowledge of company procedures and
policies (including FDCPA and state and federal rules and
regulations)--- --- --- --- --- --- --- -Knowledge of Adult
Learning principles - preferred--- --- --- --- --- --- --- -Prior
learning and development and/or training experience is preferred
but not required--- --- --- --- --- --- --- -Prior experience in
developing training material- preferred--- --- --- --- --- --- ---
--- --- --- --- -Prior supervisory experience - preferred--- ---
--- --- --- --- --- -Prior experience in call centers -
preferred--- --- --- --- --- --- --- -Ability to meet company goals
and objectives and speak to performance of such.-- -What other
special training and/or abilities are necessary to qualify for this
position?(i.e.,-- -licenses, certificates, registrations, Concord
University classes, etc.)--- --- --- --- --- --- --- --- --- ---
--- -If necessary, Training certification through Mexican
Department of Labor--- --- --- --- --- --- --- --- --- --- ---
-Able to react to change productively and handle other tasks as
assigned.--- --- --- --- --- --- --- --- --- --- --- -Constructive
and cooperative nature working with other departments
Keywords: Concord Servicing Corporation, Scottsdale , Learning & Development Manager - Remote in AZ Only, Executive , Scottsdale, Arizona
Click
here to apply!
|