Restaurant Manager - Denny's
Company: WKS Restaurant Group
Location: Payson
Posted on: May 14, 2022
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Job Description:
OVERVIEW OF POSITION This position with General Manager's
guidance is responsible to support all elements of day-to-day
operations; including increasing sales, meeting profit objectives,
execution of new program, and ensuring guest satisfaction. Other
duties may be assigned. PRINCIPLE DUTIES AND RESPONSIBILITIES In
conjunction with the General Manager, supports the General Manager
in the development of restaurant operating plans supportive of
company and market strategies which will achieve business growth
(sales and profit) and guest satisfaction. Works closely with
General Manager to plan schedules, analyzes unit's staffing needs,
and ensuring appropriate development and training is provided to
all employees. Exercises discretion in addressing changing demands
of the business. Ensures that all menu items are prepared and
served in accordance with Brand Standards. Supports General Manager
with maintaining proper inventory levels for both food and nonfood
items in accordance with company guidelines using correct ordering
procedures and efficient usage and yield application. Ensures guest
satisfaction through directing operational execution of proper
service in a clean and pleasant environment. Makes changes to the
operation as necessary to ensure guest satisfaction. Enforces Brand
Standards service requirements. Investigates customer feedback,
coordinates response and provides guidance to management and
employees to improve customer service. Responsible to maintain and
up hold all Brand's Corporate Brand Standards, Recipe standards and
best practices in our restaurants. Responsible to maintain and up
hold compliance with all applicable local, state and federal laws
and regulations in our restaurants. Ensures that proper management
procedures and practices for the facility and equipment are adhered
to through preventive maintenance, energy conservation, repairs,
security measures, and that safety and sanitation requirements are
met. Meets all food safety standards. Embodies, promotes and
teaches Company values and policies at all times in all aspects of
restaurant operations, with a strong focus on Safety. Participates
in the recruitment and selection of restaurant management. Supports
the General Manager in the recruitment, interviewing, and selection
process of hourly employees. Maintains accurate and complete
paperwork relating to restaurant and personnel administrative
requirements. With guidance of General Manager, responsible for the
controllable expenses focusing on labor standard, cash, R & M, food
costs, and other operating expenses. Understands financial reports
and supports the General Manager in the development and
implementation plans for areas needing improvement. Maintains
awareness of local market trends, competitive stance and
opportunities. Works closely with General Manager to select and
implement appropriate local restaurant marketing programs, with
assistance and guidance from the District Manager and field support
representatives. Creates and maintains a positive work environment,
ensuring open communications. Communicates employee relations
issues or problems to the District Manager and Human Resources.
Administers disciplinary process according to established
procedures. Demonstrates commitment to a high level of service and
hospitality. Responds to concerns and complaints in a professional
and non-defensive manner. Influences supervisors, subordinates and
peers effectively. Manages disagreements and conflicts in an open,
constructive and timely manner. Strong leadership skills and high
level of flexibility is required. HOSPITALITY & GUEST SERVICE
SKILLS All employees are expected to provide customer service that
is extra ordinary and exceeds the expectations of our guests.
Employees are required to follow established policies and
guidelines that go beyond simply smiling, greeting, and being nice
to guests. Going above and beyond encompasses attitudes, respect,
and flexibility. Employees are expected to have a positive "can-do"
attitude; to treat others with respect; and easily adjust to
changes in the work place. QUALIFICATIONS To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed within are
representative of the knowledge, skill, and/or ability required.
Strong knowledge of restaurant's operations. Ability to
successfully provide day to day results. Ability to evaluate and
positively impact the environment. Ability to provide on-the-job
training for others. Adequate presentation skills. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. SUPERVISORY RESPONSIBILITIES
Responsible for between 15 - 50 subordinates. This number will be
determined by restaurant volume. EDUCATION and/or EXPERIENCE High
School Diploma and 3-5 years of management experience. College
degree preferred and/or equivalent combination of education and
experience. Basic computer skills are required. LANGUAGE SKILLS
Ability to read, analyze, and interpret general business
literature. Ability to write reports, business correspondence, and
procedure manuals. Ability to effectively present information and
respond to questions from groups of managers, clients, customers,
and the general public. MATHEMATICAL SKILLS Ability to calculate
figures and amounts such as discounts, interest, commissions,
proportions, percentages, area, circumference, and volume. Ability
to apply concepts of basic algebra and geometry. REASONING ABILITY
Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form. PHYSICAL DEMANDS The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this job, the employee is
regularly required to work 50 - 55 hours per week. The employee is
required to walk and/or stand 85% of the time. The employee is
required to sit up to 15% of the time. The employee must be able to
talk, hear, and have the ability to use both hands, feel, taste and
smell. The employee is occasionally required to reach with hands
and arms; climb or balance; and stoop, kneel, crouch, or crawl. The
employee must regularly lift and/or move up to 25 pounds,
occasionally lift and/or move up to 50 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, and ability to adjust
focus. WORK ENVIRONMENT The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. While performing the duties of
this job, the employee is occasionally exposed to wet and/or humid
conditions, moving mechanical parts, extreme cold, and extreme
heat. The noise level in the work environment is usually moderate.
pando PandoLogic. Keywords: Restaurant District Manager, Location:
Payson, AZ - 85547
Keywords: WKS Restaurant Group, Scottsdale , Restaurant Manager - Denny's, Executive , Payson, Arizona
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