Director Rooms
Company: Aimbridge Hospitality
Location: Scottsdale
Posted on: May 15, 2022
Job Description:
Job Summary
Responsible for the overall planning organizing and coordinating of
the Rooms Division consisting of Front Office Concierge Guest
Recognition PBX Housekeeping Valet laundry Valet parking and to
provide leadership and direction whilst maximizing revenue
opportunities and maintaining guest satisfaction levels to the
standard of the hotel and of the company at all times.
-Management-level associates are expected to work as much of each
workday as is necessary to complete their job responsibilities; for
OEM associates overtime does apply and is calculated accordingly.
-
Exempt managers must customarily and regular direct the work of at
least 3 full-time associates or their equivalents. Primary duties
must consist of administrative executive or professional tasks more
than 50 percent of the time and job duties must also involve the
use of discretion and independent judgement more than 50 percent of
the time. -
Responsibilities
QUALIFICATIONS:
- High school diploma or equivalent is required.
- Prefer at least 5 years experience in a similar position in a
luxury upscale hotel environment.
- Position requires exemplary leadership skills and a proven
ability to achieve the highest level of service and quality
throughout the Rooms Division
- Must be proficient in Windows Operating Systems Company
approved spreadsheets and word processing.
- Must have a valid driver's license from the applicable
state.
- Demonstrates an understanding and knowledge of hospitality
terms.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses
of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under
pressure.
- Must be effective in handling problems in the workplace
including anticipating preventing identifying and solving problems
as necessary.
- Must have the ability to assimilate complex information data
etc. from disparate sources and consider adjust or modify to meet
the constraints of the particular need.
- Must be effective at listening to understanding and clarifying
the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information
and data and basic arithmetic functions.
RESPONSIBILITIES:
- Approaches all encounters with guests and employees in an
attentive friendly courteous and service-oriented manner.
- Maintains regular attendance in compliance with Aimbridge
Hospitality standards as required by scheduling which will vary
according to the needs of the hotel.
- Maintains high standards of personal appearance and grooming
which include compliance with Aimbridge Hospitality dress code and
wearing name tag when working (per brand standards)
- Complies at all times with Aimbridge Hospitality standards and
regulations to encourage safe and efficient hotel
operations.
- Maintains a warm and friendly demeanor at all times.
- Responsible for the proper efficient and profitable functioning
of the Front Office
- Maximizes room revenue and occupancy by effectively controlling
rates and availability
- Clarifies duties and responsibilities of Front Office personnel
and ensure that work flows are in a logical and good order
- Ensures proper staffing at all times
- Ensures that Legendary Quality Standards policies and rules are
properly understood and followed through
- Prepares annual departmental operating budgets as well as
capital expenditure and manpower budgets
- Controls and analyze departmental costs to ensure performance
is within budget
- Performs all aspects of personnel and training functions
including hiring performance appraisals counseling coaching
training disciplinary action etc.
- Ensures and maintain a very high standard of personal hygiene
behavior and grooming standards of staff
- Attends daily morning briefings and any other Management
meetings as scheduled
- Analyzes rate discrepancy reports to ensure room revenue
control
- Handles all guest complaints and comments relating to the
department tactfully
- Participates in required M.O.D. program as scheduled.
- Develops a manager as assigned by the Corporate Office
including sign-off on all competencies and assist in his/her
placement.
- Ensures all end of the month report dates are met i.e. Central
Reservations Market Segment AAdvantage Travel Agent check registers
etc.
- Maintains a professional working relationship and promote open
lines of communication with managers employees and other
departments.
- Works closely with Accounting on follow-up items i.e. returned
checks rejected credit cards employee discrepancies etc.
- Operates all aspects of the Front Office computer system
including software maintenance report generation and analysis and
simple programming.
- Monitors proper operation of the P.B.X. console and ensure that
employees maintain Aimbridge Hospitality S.O.P.'s in its
use.
- Monitors the process of taking reservations ensuring that
Aimbridge Hospitality courtesy and up selling techniques are
maintained.
- Greets and welcome all guests approaching the Front Desk in
accordance with Aimbridge Hospitality S.O.P.'s.
- Ensures implementation of all Aimbridge Hospitality policies
and house rules.
- Coordinates all aspects of the ongoing implementation of the
Aimbridge Hospitality philosophy of service.
- Ensures correct and accurate cash handling at the Front
Desk.
- Attends monthly all-employee team meetings and any other
functions required by management.
- Attends weekly staff meeting and provide training on a
rotational basis using steps to effective training according to
Aimbridge Hospitality standards.
- Obtains all necessary information when taking room
reservations.
- Follows and enforces all Aimbridge Hospitality hotel credit
policies.
- Ensures employees are at all times attentive friendly helpful
and courteous to all guests managers and other employees.
- Focuses the Guest Services Department on their role in
contributing to the guest service scores.
- Monitors all V.I.P.'s special guests and requests.
- Maintains required pars of all front office and stationary
supplies.
- Reviews daily Front Office work and activity reports generated
by Night Audit.
- Reviews Front Office log book and Guest Request log on a daily
basis.
- Familiar with all corporate sponsored programs such as airline
mileage Triple Upgrade or V.I.P. programs and the standards and
procedures for each.
- Conducts meetigs according to Aimbridge Hospitality standards
as required by management.
- Other duties as required.
Property Details
Our Hotel
Hotel Adeline is a new boutique hotel that infuses eclectic style
and energy into Old Town Scottsdale, Arizona. Every visit offers
neat finds including 213 guestrooms, unique eateries Selfmade and
Good & Proper and a buzzing pool scene with live music, lawn games
and lively bar Freeystyle.
Adeline's guestrooms blend ambiance and style with comfort and
convenience. After making a splash at the pool or grabbing dinner
at Selfmade, guests can relax with fine furnishings and finishes.
-
Company Overview
As the global leader in third-party hotel management, our growing
portfolio represents over 1,550 hotels in 49 states and 22
countries, from top international lodging brands to luxury hotels,
destination resorts and lifestyle hotels. Our associates around the
globe are passionate about serving our guests and driving
exceptional results, and thrive in a culture where everyone is
inspired to be the best. Join a world of possibility with Aimbridge
Hospitality.
Benefits
After an initial waiting period, those hired into full time
positions are eligible for a competitive benefits package that
includes the following:
- Now offering Daily Pay! Ask your Recruiter for more
details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Keywords: Aimbridge Hospitality, Scottsdale , Director Rooms, Executive , Scottsdale, Arizona
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