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Manager, Quality Assurance - AML (Remote)

Company: USAA
Location: Scottsdale
Posted on: June 22, 2022

Job Description:

Purpose of JobWe are seeking a dedicated Manager, AML Quality Risk & Control Testing to join our team.

Occasional travel will be required to USAA facility for training and/or meetings.

In this position you will lead a team responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conduct quality reviews and deliver results to appropriate partners and develop action plans for success. Develop employees through regular coaching and feedback that leads to improved results.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Responsible for recruiting, developing and retaining a high-performing team dedicated to quality management, compliance and risk control monitoring and evaluation efforts.
  • Manages employee performance and facilitates professional development and career progression.
  • Ensures employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA.
  • Plans, develops, implements and monitors all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects.
  • Manages, supports, and calibrates to deliver evaluation results and analysis to various partners and internal/external customers.
  • Provides recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards.
  • Provides guidance and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution. Finds opportunities to automate/streamline quality and compliance efforts.
  • Builds a collaborative environment that cultivates cross-functional communication, both internal and external, for collective success towards attainment of strategic/tactical quality and compliance objectives.
  • Achieves efficient productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate quality reviews/evaluations performance standards.
  • Reviews evaluations performed, territories, methods of inspection and Affiliate relationships to ensure quality processes are relevant and business risks are mitigated.
  • May serves as the SME for policies, procedures, practices and expertise for Business/Affiliate Quality and Reinspection Programs.Minimum Requirements:
    • Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (10 years total without a degree).
    • 6 years of progressive related experience in a quality assurance, control role within a financial services industry in a specific functional area (i.e. Agency, Claims, Bank, etc.), combined with customer service, operations, or processing experience in the specific functional area.
    • 2 years of direct team lead, supervisory or management experience.
    • Strong communication skills with a proven track record to deliver presentations and communicate information in a way that is easily understood by varying audiences.
    • Advanced understanding of the quality assurance subject area and demonstrated application of knowledge, skills and abilities towards work products and deliverables.Preferred Experience:
      • 5 years proven experience in Quality Assurance, Quality Risk and Control Testing.
      • Demonstrated experience mentoring, coaching, leading, and developing a team.
      • BSA/AML and OFAC experience.
      • CAMS, CFCS or similar certification.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - 158,900*.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.To see details on our outstanding benefits, visit Relocation assistance is not available for this position.

Keywords: USAA, Scottsdale , Manager, Quality Assurance - AML (Remote), Executive , Scottsdale, Arizona

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