Customer Service Manager - The Americas

Company: Universal Electronics
Location: Scottsdale
Posted on: June 24, 2022

Job Description:

At UEI you will be part of a world class team that is working to innovate and revolutionize the meaning of 'wireless control'. Whether it's via chips, software licenses or turnkey products, we are continuing to reinvent how consumers interact with devices and services in their home.Each day we make the connected home, smarter, easier to connect and use, and way more sustainable. We delight our Fortune 100 customers such as Comcast, Apple, Samsung, Google, Vivint and Daikin with ground breaking wireless technology solutions such as advanced, voice-enabled remote controls, cloud control solutions, extreme low power Bluetooth silicon with energy harvesting capabilities, smart thermostats and sensors and many other IoT solutions.The Customer Service Manager - The Americas, acts as the interface between departments with regards to: Issue management, sales forecasts, sales orders, order acknowledgements, deliveries (outbound logistics) and / or customer returns. This role plans, coordinates and controls the activities of the customer service team to maintain and enhance customer relationship and meet organizational and operational objectives.Responsibilities

• Deliver the right products, in the right quantities with the right lead time and the right costs (price) to customers, accompanied by the correct documentation.
• Execute and control the day-to-day operational customer services process for sales orders & returns
• Provide excellent customer service by follow up on customer requirements.
• Communicate and work within the established parameters for sales orders and support inventory management process
• Troubleshoot and problem solve with regards to the above-mentioned tasks and responsibilities; escalate when necessary.
• Be a team player and back up and assist other Customer Service team with issues that may arise in their daily work
• Motivate and recognize staff, conduct performance reviews annually and as neededExperience
  • Deliver the right products, in the right quantities with the right lead time and the right costs (price) to customers, accompanied by the correct documentation.
  • Execute and control the day-to-day operational customer services process for sales orders & returns
  • Provide excellent customer service by follow up on customer requirements.
  • Communicate and work within the established parameters for sales orders and support inventory management process
  • Troubleshoot and problem solve with regards to the above-mentioned tasks and responsibilities; escalate when necessary.
  • Be a team player and back up and assist other Customer Service team with issues that may arise in their daily work
  • Motivate and recognize staff, conduct performance reviews annually and as needed Education
    • AS degree required
    • BS degree preferredUniversal Electronics Inc. (NASDAQ: UEIC) is the worldwide leader in universal control and sensing technologies for the smart home. Its broad portfolio of patents includes QuickSet - software that utilizes the world's most complete knowledge graph to detect and interact with thousands of entertainment and smart home devices. The company designs, develops, and manufactures innovative products that are used by the world's leading brands in the audio, video, subscription broadcasting, connected home, home energy management, and mobile device markets. UEI's many first-to-market innovations have helped transform the home entertainment control, home security, and home energy management and sensing industries.Universal Electronics Inc. is an equal employment opportunity employer. We are proud of our diverse workforce and we believe having diverse teams that everyone brings their whole self to work everyday is key to all of our success. We welcome all people of different experiences, backgrounds, perspectives and abilities.

Keywords: Universal Electronics, Scottsdale , Customer Service Manager - The Americas, Executive , Scottsdale, Arizona