Rooms Operations Manager
Company: Marriott International
Location: Scottsdale
Posted on: June 25, 2022
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Job Description:
Posting Date Jun 16, 2022
Job Number 22099984
Job Category Rooms & Guest Services Operations
Location W Scottsdale, 7277 East Camelback Road, Scottsdale,
Arizona, United States
Brand W Hotels
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
Boldly coloring outside the lines of luxury, W turns the
traditional notion of the extravagant hotel on its head. Our
irreverent attitude and taste for excess redefine revelry for the
modern jet set. Our guests have a lust for a life less ordinary
that drives them to demand more, experience it all, and hit
repeat.
We share our guests passions, providing insider access to whats new
and whats next. Moderation is not in our vocabulary and we know
that lust for life demands more, not less. W guests soak it in and
live each day with a mantra: Detox.Retox.Repeat. If youre ready to
create the energetic W scene that is magnetic to everyday
disruptors around the world, then we invite you to explore a career
with W Hotels.
JOB SUMMARY Assists in managing the execution of all operations in
the rooms area departments (e.g.,Front Office,
Engineering/Maintenance, Housekeeping) and managing staff. Strives
to continually improve guest and employee satisfaction and maximize
the financial performance of the department. Monitors compliance
with standards and procedures. Leads specific team while assisting
with meeting or exceeding property goals. CANDIDATE PROFILE
Education and Experience High school diploma or GED; 4 years
experience in the guest services, front desk, housekeeping, or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related
professional area. CORE WORK ACTIVITIES Leading Room Operations
Team Verifies that goals are being translated to the team as they
relate to guest tracking and productivity. Creates and nurtures a
property environment that emphasizes motivation, empowerment,
teamwork, continuous improvement and a passion for providing
service. Understands employee and guest satisfaction results and
developing game plans to attack need areas and expand on the
strengths. Verifies that the team has the capabilities to meet
expectations. Leads by example demonstrating self-confidence,
energy and enthusiasm. Assists employees in understanding guests
ever-changing needs and expectations, and exceeding them. Managing
Property Rooms Operations Function(s) Assists in managing the
execution of all operations in the rooms area departments (e.g.,
Front Office, Engineering/Maintenance, Housekeeping). Follows
property specific second effort and recovery plan. Publishes all
guest satisfaction results in a timely fashion including all guest
satisfaction forms, comment cards and guest letters. Takes
proactive approaches when dealing with employee concerns. Extends
professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees. Meets
semiannually with staff on a one-to-one basis. Assists/teaches the
team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed. Performs other duties, as
assigned, to meet business needs. Managing and Monitoring
Activities that Affect the Guest Experience Understands the brand's
service culture. Provides excellent customer service by being
readily available/approachable for all guests. Strives to
continually improve guest and employee satisfaction. Takes
proactive approaches when dealing with guest concerns. Extends
professionalism and courtesy to guests at all times. Responds
timely to customer service department request. Verifies that all
team members meet or exceed all hospitality requirements. Managing
Profitability Assists in performing required annual Quality audit
with General Manager (GM) & Regional Director (RD). Verifies that a
viable key control program is in place. Reviews financial
statements, sales and activity reports, and other performance data
to measure productivity and goal achievement and to determine areas
needing cost reduction and program improvement. Strives to maximize
the financial performance of the department. Conducting Human
Resources Activities Interviews and assists in making hiring
decisions. Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and
completed in a timely fashion. Solicits employee feedback, utilizes
an open door policy, and reviews employee satisfaction results to
identify and address employee problems or concerns. Verifies
property policies are administered fairly and consistently,
disciplinary procedures and documentation are completed according
to Standard and Local Operating Procedures (SOPs and LSOPs) and
support the Peer Review Process, where applicable. Celebrates
successes and publicly recognizes the contributions of team
members. - Marriott International is an equal opportunity employer.
-We believe in hiring a diverse workforce and sustaining an
inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law.
Rooms & Guest Services OperationsRequired
Keywords: Marriott International, Scottsdale , Rooms Operations Manager, Executive , Scottsdale, Arizona
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