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Director, Agile Operations

Company: Early Warning Services LLC
Location: Scottsdale
Posted on: August 4, 2022

Job Description:

Come build the next-gen fintech at Zelle -, where we're relentlessly focused on empowering prosperity in all its forms. From fast money movement for over 100 million people who can access Zelle - directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started. With a new, state-of-the-art HQ opening this year in Scottsdale, AZ - plus growing presences in San Francisco and Chicago - we're entering our next big chapter. Make your mark on what's next in fintech with Zelle -. Overall Purpose The Director, Agile Operations is responsible for developing and managing decentralized program execution and fostering operational excellence. This position is responsible for interpreting agile metrics, understanding their impact to delivery efficacy, as well as developing and implementing strategies to overcome deficits. The Director, Agile Operations defines best practices and seeks continuous improvement to coach the organization with scaled agile - through the development of tools and techniques to support operations. Essential Functions Fosters a culture of operational excellence focused on continually improving efficiency, practices, and results to optimize business performance Stays abreast of industry best practices and leading-edge delivery/agile techniques and applies appropriately to EWS. Provides effective people (direct and/or matrixed) leadership and coaching, driving the maturation of Portfolio Operations - processes, systems and tools Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency can be evaluated internally and outside of Enterprise Business Agility (EBA); identifies opportunities for improvement. Effectively and consistently communicates operational performance goals and provides updates to all relevant business partners Develops and implements operational processes, including outlining timelines, defining inputs required from multiple stakeholders, and supporting internal approval processes . Identifies gaps, issues and roadblocks in advance of production milestones and troubleshoots to continuously improve our ways of working" Oversees tools used by portfolio teams (such as Planview, LeanKit, Jira, etc.) Owns activities around ensuring tools and techniques are implemented to help decision-makers with portfolio prioritization (ex. impact versus effort, go/no-go decisions, etc.) Leads the coordination and integration of agile efforts among operations, technology and customer service business lines to produce smoother workflow and cost-effective business processes. Ensures the continuous adherence to compliance while minimizing overhead. Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data Minimum Qualifications Education and experience typically obtained through completion of a Bachelor's degree in Business Management, Computer Science, or related field or equivalent work experience Minimum of 12 years of experience in Program or Portfolio Management roles, in an Agile environment Excels in systems thinking and critical thinking Understanding of Agile principles and how they are applied in workplace culture Experience with conflict resolution Strong facilitation skills within teams and larger groups Experience resolving issues with higher levels of management An excellent communicator and motivator Background and drug screen Preferred Qualifications Experience in a SAFe / Scaled Agile environment Experience working with high-growth technology organizations The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. Physical Requirements Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. Early Warning Services is an affirmative action and equal opportunity employer. #LI-DL1 Some of the Ways We Prioritize Your Health and Happiness Healthcare Coverage -Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses. 401(k) Retirement Plan -Featuring a 100% Company Safe Harbor Match on your first 5% deferral immediately upon eligibility. Parental Leave - 12 weeks paid leave plus access to Maven Maternity Paid Time Off - Unlimited Time Off* starting on Day 1, plus 11 paid company holidays Employee Assistance Program - Resources and tools to help you and your family find a solution to whatever life throws at you. And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. *Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process! Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.

Keywords: Early Warning Services LLC, Scottsdale , Director, Agile Operations, Executive , Scottsdale, Arizona

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