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Reservations Manager

Company: Fairmont Scottsdale Princess
Location: Scottsdale
Posted on: August 7, 2022

Job Description:

Reservations Manager

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservations Manager, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

What's in it for you:

- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-Site employee cafeteria
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Great Medical and Dental benefits, 401K, Direct Deposit etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
What you will be doing:

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

- Consistently offers professional, engaging and friendly service
- Ability to communicate intelligently and effectively in person and over the phone
- Communicate well with other departments; Speak using clear and professional language
- Develop and maintain positive working relationships with others
- Listen and respond appropriately to employee concerns and questions. Address issues as they arise
- Define expectations, provide feedback, holding team accountable and showing appreciation
- Train, schedule, counsel, motivate and coach employees. Support team to reach common goals
- Outgoing personality, comfortable approaching new people
- Ensure uniform and personal appearances are clean and professional
- Report all accidents, injuries, and unsafe work conditions to the Department Manager
- Knowledgeable of any ongoing or upcoming activities or events within the hotel and destination
- Welcome and acknowledge all guests, anticipate and address guests' needs
- Work closely with various departments to achieve successful group pre-arrival throughout stay to group's departure.
- Provide continued onsite housing support throughout group stay.
- Provide excellent service and hospitality following the brand guidelines to both internal and external customers
- Process reservation requests, changes, and cancellations received by phone, fax, mail, or email
- Set-up proper billing according to accounting policies
- Research and resolve group reservation conflicts, questions, and requests
- Collaborate with Sales, Conference Planning, Revenue and Rooms
- Respond to challenges and obstacles with confidence, teamwork results orientation and positive attitude
- Troubleshoot, resolve, and document group issues and concerns and make proactive changes to process for future
- Review all Group Resumes
- Manage payroll. Run report every two weeks. Agents to sign off on pay discrepancy
- Access Dayforce and update any swipe changes
- Sign off Daily No-Show Report
- View daily and process Credit Card Authorization Forms
- Answer any questions that GRC or Reservation Agents may have
- Wholesale Reservations
- Hire, Interview, and provide yearly reviews
Your experience and skills include:

-Proficient in the English language (verbal & written), second language is an asset
-Previous customer related experience an asset
-Must possess outstanding guest services skills and sophisticated verbal communication skills
-Computer literate in Microsoft Window applications required
-Prior experience working with Opera or a related system an asset
-Strong interpersonal and problem solving abilities
-Highly responsible & reliable
-Ability to work well under pressure in a fast paced environment
-Ability to work cohesively with fellow colleagues as part of a team
-Flexibility to work weekends and holidays as needed
-Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Keywords: Fairmont Scottsdale Princess, Scottsdale , Reservations Manager, Executive , Scottsdale, Arizona

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