Reservations Manager
Company: Fairmont Scottsdale Princess
Location: Scottsdale
Posted on: August 7, 2022
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Job Description:
Reservations Manager
Your knowledge of the hotel and the technical skill you display
when responding to Guest telephone calls will prove you truly are a
Fairmont professional. As a Reservations Manager, effective and
engaging communication is the key when speaking to fellow
Colleagues and Guests.
What's in it for you:
- Employee discounts at the Fairmont Scottsdale Princess, local
companies and Accor worldwide for you and your family
- Free meals at our on-Site employee cafeteria
- Learning programs through our Academies designed to sharpen your
skills
- Ability to make a difference through our Corporate Social
Responsibility activities, like Planet 21
- Great Medical and Dental benefits, 401K, Direct Deposit etc.
- Career development opportunities within the Fairmont Scottsdale
Princess in addition to national promotion opportunities. The sky
is the limit!
What you will be doing:
Reporting to the Director of Front Office, responsibilities and
essential job functions include but are not limited to the
following:
- Consistently offers professional, engaging and friendly
service
- Ability to communicate intelligently and effectively in person
and over the phone
- Communicate well with other departments; Speak using clear and
professional language
- Develop and maintain positive working relationships with
others
- Listen and respond appropriately to employee concerns and
questions. Address issues as they arise
- Define expectations, provide feedback, holding team accountable
and showing appreciation
- Train, schedule, counsel, motivate and coach employees. Support
team to reach common goals
- Outgoing personality, comfortable approaching new people
- Ensure uniform and personal appearances are clean and
professional
- Report all accidents, injuries, and unsafe work conditions to the
Department Manager
- Knowledgeable of any ongoing or upcoming activities or events
within the hotel and destination
- Welcome and acknowledge all guests, anticipate and address
guests' needs
- Work closely with various departments to achieve successful group
pre-arrival throughout stay to group's departure.
- Provide continued onsite housing support throughout group
stay.
- Provide excellent service and hospitality following the brand
guidelines to both internal and external customers
- Process reservation requests, changes, and cancellations received
by phone, fax, mail, or email
- Set-up proper billing according to accounting policies
- Research and resolve group reservation conflicts, questions, and
requests
- Collaborate with Sales, Conference Planning, Revenue and
Rooms
- Respond to challenges and obstacles with confidence, teamwork
results orientation and positive attitude
- Troubleshoot, resolve, and document group issues and concerns and
make proactive changes to process for future
- Review all Group Resumes
- Manage payroll. Run report every two weeks. Agents to sign off on
pay discrepancy
- Access Dayforce and update any swipe changes
- Sign off Daily No-Show Report
- View daily and process Credit Card Authorization Forms
- Answer any questions that GRC or Reservation Agents may have
- Wholesale Reservations
- Hire, Interview, and provide yearly reviews
Your experience and skills include:
-Proficient in the English language (verbal & written), second
language is an asset
-Previous customer related experience an asset
-Must possess outstanding guest services skills and sophisticated
verbal communication skills
-Computer literate in Microsoft Window applications required
-Prior experience working with Opera or a related system an
asset
-Strong interpersonal and problem solving abilities
-Highly responsible & reliable
-Ability to work well under pressure in a fast paced
environment
-Ability to work cohesively with fellow colleagues as part of a
team
-Flexibility to work weekends and holidays as needed
-Ability to focus attention on guest needs, remaining calm and
courteous at all times
Your team and working environment:
A team of Heartists that are committed to working together,
supporting each other, and providing the best guest experience,
Feel Valued, Feel Sparked, We Are One
Keywords: Fairmont Scottsdale Princess, Scottsdale , Reservations Manager, Executive , Scottsdale, Arizona
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