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Remote Account Manager

Company: Design Pickle LLC
Location: Scottsdale
Posted on: September 22, 2022

Job Description:

About this Role Hello, prospective pickle! Design Pickle is growing fast, and we are looking to expand our team by adding an Account Manager. This Account Manager will drive expansion revenue from Design Pickle's existing client base to help us continue our mission to be the most helpful creative platform in the world! This role is an excellent opportunity to leverage your sales skills to make an immediate impact on our rapid growth within the Account Management Team. Reports to: Vice President of Sales On a daily basis, works closely with the Account Management team and frequently collaborates with Customer Success and Marketing. Location: Design Pickle is a fully remote company with a Company Hub in Scottsdale, Arizona. Who We Are Looking For First, Design Pickle is anything but typical. We're a group of hard-working, creativity-loving individuals from around the world. Do we love pickles, too? Most of us! But don't stress if pickles aren't your thing. It's not a deal-breaker. We do look for a passion and interest in something, though, because our employees' uniqueness is what helped make us the great company we are today. We stand by our vision, purpose, and values, and these are mission-critical to how you show up every single day.Specific to your role, we're looking for individuals who have...Have a proven track record of success - exceeding targets and ability to ramp quickly3-5 years of relevant experience as an Account Manager, Implementation Manager, and/or Customer Success Manager with experience in Software-as-a-Service (SaaS)/subscription-based servicesYou have a strong understanding of market trends and can easily take instructions on how to retain our graphic design service to different industries.A proven ability to optimize and retain customers and a historical track record of exceeding retention expectations.Experience with CRM software such as HubSpot, Salesforce, Marketo, etc., and G-suite.Passion & enthusiasm are at your core, and you are a total believer in how Design Pickle can change lives.enacity - You're persistent and highly goal-oriented. Organization is something you pride yourself on, and you are proficient at utilizing multiple technology platformsAbility to be consultative and communicate our value proposition effectivelyExperience working in a metrics/data-driven environmentAn ability to adapt, think quickly on your feet, and seek additional resources when neededStrong interpersonal skills, with the ability to work across multiple internal groupsFamiliarity with graphic design space is a plusKey Objectives and ResponsibilitiesManage the overall post-sale relationship with assigned accounts.Collaborate with clients and users to define and drive best practices for successful utilization and maximize value.Provide strategic guidance, best practices, and expertise related to the Design Pickle platform, services, and client use cases.Uncover new opportunities for upselling of additional Design Pickle services based on client needs and utilization.Prepare clients for new product releases, drive adoption and stickiness with product/platform.Ensure renewal of assigned accounts.Orchestrate all activities and touch-points to ensure retention.Develop and deliver customer enablement content (webinars, email newsletters, programs).Optimize existing processes within the company and actively enhance all Customer Success initiatives.Maintain a detailed understanding of the Design Pickle platform, internal systems, and processes to assist customers with requests and suggest best practices for successful use.Analyze usage patterns to provide proactive insights and minimize churn.Measure the results of executed programs and enablement content to determine scalability and effectiveness.Drive cross-functional opportunities for adoption growthCollaborate with Sales/Support/Marketing to ensure alignment on activation plans.Develop and maintain a pipeline of opportunities that impact revenue growth.Benefits, Compensation, and PerksUncapped PTO: Hate seeing your PTO hours decrease as the year goes on? Not anymore! There is no cap or number associated with the amount of PTO days you can request.Major medical healthcare: We major medical plans through United Healthcare which is managed seamlessly through Employee NavigatorDental and vision insurance: We work with Beam Dental and VSP for ancillary coverage.Remote-work flexibility: More productive at home? Not based in Scottsdale, AZ? Fine with us! We are a remote-first company with people all over the country. 401K: Plan for your future with a 401K, managed by Securian Financial, with a 3% company match.World-class Company Hub: More productive in an office? Also, fine with us! Our Company Hub is set up with state-of-the-art standing desks, high-definition monitors, breakout rooms for meetings and calls, a podcast studio, a relaxation room, a merch wall, and a cold plunge! ---.yes, we said a cold plunge. In-office gym: Our Company Hub also has a small CrossFit-style gym with Peloton studio available for any pickles to use! Life-changing massage chair: We change lives through creativity...and massages. Our team has traveled far and wide to take advantage of a life-changing massage chair that is housed in our Company Hub. One massage is all it will take to radically transform your life. New parent leave: Design Pickle encourages all primary caregivers to take up to 8 weeks leave for a new family member, including adoption, at full salary. Paid training and personal development: We offer a yearly stipend for employees to continue to grow their skillset and learn things to help them in their careers.Pet insurance: Have a furry friend? Design Pickle offers pet insurance through United Pet Care for discounted vet visits, medication, and procedures. Team retreats, social events, and adventures: Pickle collaboration is important to us! We host regular social events, get-togethers, and experiences for our staff. About Design PickleDesign Pickle was founded in 2015 with a vision to change lives through its creative software, solutions, and services. Since then, the company has grown to be the #1 flat-rate creative services company in the world. We have served tens of thousands of clients with a team that spans the globe. In 2019, 2020, 2021 and 2022, Inc. 5000 listed Design Pickle as one of the fastest-growing companies in America. We are a company that takes our core values to heart: Be the SPARKLet your fire and passion inspire someone else's day.DRIVE PerformanceSeek out new ways to improve performance, satisfaction, and impact for our customers. Less is more rules supreme.Give it to me STRAIGHTLead with radical and professional candor in every situation. Graciously accept when others do the same. Move forward together and aligned.HELP when nobody's watchingFind opportunities to support each other and our clients beyond the day-to-day.Lean into HARDWe thoughtfully select our challenges and tenaciously commit to conquering them.Make your own PICKLESWe are a collection of incredible individuals who challenge ourselves and each other to grow. Change is celebrated as a sign of progress.You can learn more about our company, our vision, and what we stand for on our website and social channels. We can't wait to meet you-thank you in advance for your application!Design Pickle is an Equal Opportunity Employer. You will often hear members of the Design Pickle team refer to themselves as pickles. Pickles come in an infinite amount of variety, and as such, the pickles at Design Pickle celebrate every aspect of our diverse workforce and do not tolerate discrimination on the basis of race, color, religion, marital status, age, nationality, (dis)ability, gender, gender expression, or sexual orientation.All employment decisions are made on the basis of qualifications, merit, and business need. The right pickle for the right opportunity. Design Pickle is an Equal Opportunity Employer.Notice to Staffing and Recruiting AgenciesDesign Pickle will not accept resumes from any source other than the candidate. Any unsolicited resume sent to Design Pickle will be considered Design Pickle sourced.PM21PI192157626

Keywords: Design Pickle LLC, Scottsdale , Remote Account Manager, Executive , Scottsdale, Arizona

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