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Customer Success Manager

Company: NetApp, Inc.
Location: Scottsdale
Posted on: September 22, 2022

Job Description:

Press Tab to Move to Skip to Content Link Requisition ID: - 116221 Job SummaryThe NetApp CSM -serves as a -trusted advisor, deeply understanding their customer's business and desired outcomes, leading them to realize maximized value. The CSM -drives -retention and expansion with a focus on retaining recurring revenue, identifying add-on sales opportunities and developing customer advocacy. This will be achieved through proactive customer outreach informed by internal data, marketing campaigns and outbound calls into the customer base. -This position will -strategically -guide customers through their journey and increase the adoption or utilization of NetApp's entire product and solutions portfolio. -Job Requirements---Ensure customer success though process creation/refinement, effective product adoption, product quality remediation, development and management of get-well plans, executive communications---Grow NetApp's sales of products and services by assessing customers' needs and identifying opportunities that lead the customer to renew, expand and advocate---Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value---Collaborate with Retention Specialist and Field Sales teams to design success plans with the goal of value delivery/realization ----Responsible for the customer "owning-cycle" sales activities driving a customer success strategy with wider account team members (e.g., CEs, ATSs, etc.)---Own retention and expansion sales engagement in alignment with sales and channel, including tracking renewals and aligning on upsell strategy with a retention focus---Conduct outreach efforts to stay aware of evolving customer needs and educate stakeholders on NetApp's value proposition and best-in-class offering---Improve customer satisfaction and NetApp product adoption through information campaigns, pro-active check-ins and by helping coordinate support activities---Create relationship maps within accounts with plans to expand depth and quality of relationshipsEducation Typically requires a minimum of 2 years of related experience.

Keywords: NetApp, Inc., Scottsdale , Customer Success Manager, Executive , Scottsdale, Arizona

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