ScottsdaleRecruiter Since 2001
the smart solution for Scottsdale jobs

Customer Success Manager

Company: NetApp, Inc.
Location: Scottsdale
Posted on: September 22, 2022

Job Description:

Press Tab to Move to Skip to Content Link Requisition ID: - 116221 Job SummaryThe NetApp CSM -serves as a -trusted advisor, deeply understanding their customer's business and desired outcomes, leading them to realize maximized value. The CSM -drives -retention and expansion with a focus on retaining recurring revenue, identifying add-on sales opportunities and developing customer advocacy. This will be achieved through proactive customer outreach informed by internal data, marketing campaigns and outbound calls into the customer base. -This position will -strategically -guide customers through their journey and increase the adoption or utilization of NetApp's entire product and solutions portfolio. -Job Requirements---Ensure customer success though process creation/refinement, effective product adoption, product quality remediation, development and management of get-well plans, executive communications---Grow NetApp's sales of products and services by assessing customers' needs and identifying opportunities that lead the customer to renew, expand and advocate---Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value---Collaborate with Retention Specialist and Field Sales teams to design success plans with the goal of value delivery/realization ----Responsible for the customer "owning-cycle" sales activities driving a customer success strategy with wider account team members (e.g., CEs, ATSs, etc.)---Own retention and expansion sales engagement in alignment with sales and channel, including tracking renewals and aligning on upsell strategy with a retention focus---Conduct outreach efforts to stay aware of evolving customer needs and educate stakeholders on NetApp's value proposition and best-in-class offering---Improve customer satisfaction and NetApp product adoption through information campaigns, pro-active check-ins and by helping coordinate support activities---Create relationship maps within accounts with plans to expand depth and quality of relationshipsEducation Typically requires a minimum of 2 years of related experience.

Keywords: NetApp, Inc., Scottsdale , Customer Success Manager, Executive , Scottsdale, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Scottsdale RSS job feeds