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Customer Success Manager

Company: Axon
Location: Scottsdale
Posted on: September 23, 2022

Job Description:

*Axon requires employees be vaccinated against COVID-19 as a condition of employment, unless a medical or religious accommodation is approved. As such, newly hired employees will be required to provide proof of their COVID-19 vaccination

Your Impact
The Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the client's investment.Successful Customer Success Managers are technology-savvy individuals that partner with our customers and demonstrate how our products improve their daily workflows.
What You'll Do
Location:Remotely from the United States
Reports to: Manager, Customer Success

  • Serve as the main point of contact for a broad portfolio of customers to provide day-to-day support
  • Conduct regular training webinars and calls
  • Develop a deep understanding of Axon's product line and ensure proper implementation in every customer's environment
  • Learn and share industry best practices in order to solve customer needs
  • Work with Axon's Support team and other cross-functional teams to manage customer escalations

    What You Bring

    • Bachelor's degree or equivalent experience
    • 3+ years' experience in a customer-facing role
    • Proven track record of successfully building and nurturing customer relationships
    • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
    • Exceptional organizational, presentation, and communication skills, both verbal and written
    • Demonstrated ability to deal with change and excel in high-stress situations

      Benefits that Benefit You

      • Competitive salary and 401k with employer match
      • Discretionary paid time off
      • Paid parental leave for all
      • Medical, Dental, Vision plans
      • Fitness Programs
      • Emotional & Mental Wellness support
      • Learning & Development programs
      • And yes, we have snacks in our offices

        Benefits listed herein may vary depending on the nature of your employment and the location where you work

Keywords: Axon, Scottsdale , Customer Success Manager, Executive , Scottsdale, Arizona

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