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Assistant Spa Operations Manager

Company: Fairmont Scottsdale Princess
Location: Scottsdale
Posted on: November 24, 2022

Job Description:

Assistant Spa Operations Manager

Luxury and tranquility in an authentic setting, await our guests at Well & Being Spa. As an Assistant Spa Operations Manager you will establish and maintain the standards of the Spa etiquette and service in all interactions with guests and staff. Consistency and understanding when implementing the Spa and the Fairmont business objectives, as they relate to operations, finance, human resources, marketing and health & safety is imperative. Executing the business objectives and verbiage to all employees is ongoing, whilst also ensuring that all financial, operations, and marketing opportunities are maximized in alignment with the Spa & Fairmont goals.

What is in it for you:

- Employee discounts at Fairmont Scottsdale Princess for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Free meals at our on-site employee restaurant
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities.
- Excellent benefits including medical/dental/vision and 401K
- Vacation and Holiday Pay and wellness opportunities

What you will be doing:

- Train and manage the treatment and guest service teams to be accountable for actions and maintain five diamond service levels
- Assist with spa reservation and spa front desk as needed
- Ensure effective utilization and productivity all of spa colleagues through proper scheduling
- Assist spa leadership team to resolve guest challenges with effective solutions while being mindful of delivering consistent service
- Oversee linen/product inventory and control procedures, quality control, site inspections, and future development according to spa SOPs
- Assist with all provider licenses re: expiration dates
- Assist with Spa treatments team, which includes operations supervisors and treatment leads.
- Assist with all areas of spa facility, administrative duties, training, manager on duty coverage, and meetings
- Oversee daily operations of the spa, salon and fitness center facility with emphasis on guest services, sanitation, safety, fiscal responsibility (i.e. staffing, payroll, expenses and revenue
- Evaluate operations and procedures and implement improvements in conjunction with the Managing Director and Assistant Director.
- Responsible for assigned operational activities and issues on a daily basis.
- Maintain supervisor and line-employee development programs that encourage continuing education, internal promotions and professional development.
- Implement operational standard operating procedures for both the spa and fitness facilities to encourage standard practices and operational efficiencies.
- Accommodate VIP guest preferences and special requests through the assignment of operational tasks to spa and fitness staff.
- Review hotel occupancy forecasts and all weekly spa schedules anticipating labor.
- Handle emergency situations with urgency and discretion.
- Assign job tasks to spa personnel as suited to their position and ability.
- Check that all areas of the spa are set as per the standard operating manual.

Your experience and skills include:

- Previous Spa Leadership experience is an asset
- Knowledge of the Book4Time spa software system is an asset
- Microsoft Office suite of software - literacy required, strong proficiency in Microsoft Excel spreadsheets and reports
- Proven competency in the area of organization and communication skills

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Keywords: Fairmont Scottsdale Princess, Scottsdale , Assistant Spa Operations Manager, Executive , Scottsdale, Arizona

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