Assistant Spa Operations Manager
Company: Fairmont Scottsdale Princess
Location: Scottsdale
Posted on: November 24, 2022
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Job Description:
Assistant Spa Operations Manager
Luxury and tranquility in an authentic setting, await our guests at
Well & Being Spa. As an Assistant Spa Operations Manager you will
establish and maintain the standards of the Spa etiquette and
service in all interactions with guests and staff. Consistency and
understanding when implementing the Spa and the Fairmont business
objectives, as they relate to operations, finance, human resources,
marketing and health & safety is imperative. Executing the business
objectives and verbiage to all employees is ongoing, whilst also
ensuring that all financial, operations, and marketing
opportunities are maximized in alignment with the Spa & Fairmont
goals.
What is in it for you:
- Employee discounts at Fairmont Scottsdale Princess for you and
your family
- Learning programs through our Academies designed to sharpen your
skills
- Free meals at our on-site employee restaurant
- Ability to make a difference through our Corporate Social
Responsibility activities, like Planet 21
- Career development opportunities with national and international
promotion opportunities.
- Excellent benefits including medical/dental/vision and 401K
- Vacation and Holiday Pay and wellness opportunities
What you will be doing:
- Train and manage the treatment and guest service teams to be
accountable for actions and maintain five diamond service
levels
- Assist with spa reservation and spa front desk as needed
- Ensure effective utilization and productivity all of spa
colleagues through proper scheduling
- Assist spa leadership team to resolve guest challenges with
effective solutions while being mindful of delivering consistent
service
- Oversee linen/product inventory and control procedures, quality
control, site inspections, and future development according to spa
SOPs
- Assist with all provider licenses re: expiration dates
- Assist with Spa treatments team, which includes operations
supervisors and treatment leads.
- Assist with all areas of spa facility, administrative duties,
training, manager on duty coverage, and meetings
- Oversee daily operations of the spa, salon and fitness center
facility with emphasis on guest services, sanitation, safety,
fiscal responsibility (i.e. staffing, payroll, expenses and
revenue
- Evaluate operations and procedures and implement improvements in
conjunction with the Managing Director and Assistant Director.
- Responsible for assigned operational activities and issues on a
daily basis.
- Maintain supervisor and line-employee development programs that
encourage continuing education, internal promotions and
professional development.
- Implement operational standard operating procedures for both the
spa and fitness facilities to encourage standard practices and
operational efficiencies.
- Accommodate VIP guest preferences and special requests through
the assignment of operational tasks to spa and fitness staff.
- Review hotel occupancy forecasts and all weekly spa schedules
anticipating labor.
- Handle emergency situations with urgency and discretion.
- Assign job tasks to spa personnel as suited to their position and
ability.
- Check that all areas of the spa are set as per the standard
operating manual.
Your experience and skills include:
- Previous Spa Leadership experience is an asset
- Knowledge of the Book4Time spa software system is an asset
- Microsoft Office suite of software - literacy required, strong
proficiency in Microsoft Excel spreadsheets and reports
- Proven competency in the area of organization and communication
skills
Your team and working environment:
A team of Heartists that are committed to working together,
supporting each other, and providing the best guest experience,
Feel Valued, Feel Sparked, We Are One
Keywords: Fairmont Scottsdale Princess, Scottsdale , Assistant Spa Operations Manager, Executive , Scottsdale, Arizona
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