Company: Marriott International, Inc
Posted on: November 26, 2022
Job Number 22192465
Job Category Event Management
Location The Phoenician a Luxury Collection Resort Scottsdale, 6000
East Camelback Road, Scottsdale, Arizona, United States
Located Remotely? N
Position Type Management
Directs and motivates team while personally assisting in providing
high quality service based on requirements and standards. Monitors
and controls financial and administrative responsibilities
including asset protection. Provides clear and concise
communications to everyone having ownership in the success of the
event. Identifies training opportunities and plans a strategy to
Education and Experience
--- High school diploma or GED; 2 years experience in the event
management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
--- Projects supply needs for the department, (e.g., china, glass,
silver, buffet presentations, props).
--- Applies knowledge of all laws, as they relate to an event.
--- Understands the impact of Banquet operations on the overall
success of an event and manages activities to maximize customer
--- Adheres to and reinforces all standards, policies, and
--- Maintains established sanitation levels.
--- Manages departmental inventories and maintains equipment.
--- Uses banquet beverage records to control liquor costs and
manage the banquet beverage perpetual inventory.
--- Schedules banquet service staff to forecast and service
standards, while maximizing profits.
--- Assists team in developing lasting relationships with groups to
retain business and increase growth.
Participating in and Leading Banquet Teams
--- Sets goals and delegates tasks to improve departmental
--- Conducts monthly department meetings with the Banquet team.
--- Applies and continually broadens knowledge of food and wine
pairings and cutting edge cuisine with emphasis on current event
--- Acts as a liaison to the kitchen staff.
--- Leads shifts and actively participates in the servicing of
Ensuring and Providing Exceptional Customer Service
--- Sets a positive example for guest relations.
--- Interacts with guests to obtain feedback on product quality and
--- Responds to and handles guest problems and complaints.
--- Empowers employees to provide excellent customer service.
--- Ensures employees understand expectations and parameters.
--- Strives to improve service performance.
--- Emphasizes guest satisfaction during all departmental meetings
and focuses on continuous improvement.
--- Reviews comment cards and guest satisfaction results with
Conducting Human Resources Activities
--- Communicates and executes departmental and property emergency
procedures and ensures staff are trained in safety procedures.
--- Observes service behaviors of employees and provides feedback
--- Monitors progress and leads discussion with staff each
--- Participates in the development and implementation of
corrective action plans.
--- Reviews quarterly Meeting Planner Survey results and
participates in the development and implementation of corrective
action to address service challenges; focuses on continuous
improvement of guest satisfaction.
--- Attends and participates in all pertinent meetings.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
The Luxury Collection is a glittering ensemble of locally authentic
hotels and resorts from around the world. Our hotel teams curate
the world's most enriching and desirable destination experiences.
Our mission is to guide our guests, these seasoned travelers on
transformative journeys that touch their spirits, enrich their
lives and create lasting memories. If you are someone with an
appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you
to join us on our journey and explore a career with The Luxury
Keywords: Marriott International, Inc, Scottsdale , Banquet Manager, Executive , Scottsdale, Arizona
Didn't find what you're looking for? Search again!