Director of Housekeeping

Company: Resort Housekeeper
Location: Scottsdale
Posted on: January 26, 2023

Job Description:

About Us We are a full-service managed outsourcing partner to the hospitality industry where resorts, hotels, country clubs, stadiums, etc., hire us for housekeeping and total facilities maintenance.We are growing every day and the potential for growth is unlimited.We started in Arizona in 1990, and we provide housekeeping and stewarding services to resorts, country clubs, stadiums as well as other venues and business properties. About the Position We are looking for an experienced operations manager with a strong background in hospitality/food and beverage/property maintenance combined with a verifiable background in account management, business development, operations management, and customer relations.

RESPONSIBILITIES

• Responsible for development of business plan and budget for each account in the region.
• Develops and attains financial goals for the region.
• Reviews and analyzes all reports (financial, human resources, etc.) pertaining to regional components.
• Establishes and maintains client relations to ensure account retention.
• Evaluates the quality of services delivered by Hospitality Services in each regional component.
• Conducts inspections to determine the quality of service provided. Investigates complaints regarding this operation and effects satisfactory solutions.
• Works with the Director of Operations on re-bids and contract negotiations.
• Becomes actively involved in the acquisition of new business, including identifying, surveying, and costing prospects.
• Participates in the sales process by working with the pre-proposal study teams, aiding in presentations, preparing opening team schedules and coordinating and leading opening teams.
• Conducts client negotiations and renegotiates unit contracts.
• Coordinates documentation of contract changes.
• Identifies opportunities for advancement and other developmental experiences for successful managers and maintains a succession plan.
• Assists in filling open positions for each component in the region.
• Visits each account on a regular basis to maintain contact with clients and employees, and to ensure compliance with the company's standards.
• Meets with managers regularly to coach and provide feedback on performance, and to assist in managers' professional development.
• Develops good relationships with Corporate support departments to facilitate meeting needs of the region.
• Manages in compliance with our standards of operation, client contract and within our Business Conduct Policy.
• Maintains all records and reports necessary to comply with our company, government and accrediting agency standards, regulations and codes
• Productivity - Provide regional support to our proprietary computerized maintenance management system relative to development upgrades and enhancements.
• Publish, maintain Standard Operating Procedures (SOP's) for each specific line of service: Grounds and Landscaping, Maintenance, and Custodial.
• Utilize technical expertise to evaluate our operating program standards, measure performance and recommend solutions to enhance or improve operations.
• Liaison with regional Operations Excellence staff, Operations and Sales teams to provide Facilities expertise to Benchmark, LEED certification, APPA and Sustainability.
• Provide support to the regional Operational Excellence staff and Operations teams for new facility management accounts and ensure the full implementation of our operating programs.
• Assists in the development, implementation, and facilitation of technical training programs for Facilities' Front Line Managers and employees.
• Collaborate regionally with the Directors of Business Development to support selected new facilities sales efforts through conducting new business surveys and assistance in the development of business models for potential client opportunities.
• Compliance - Assess and monitor select accounts through compliance audits such as the EFQAT audit to ensure compliance with our client contracts, OSHA, Life Safety, and other local, state, and federal regulations. QUALIFICATIONS
  • Requires at least 5 years' experience and 2-4 years in a management role; 5+ years management experience leading facilities operations in a district.
  • Must be ambitious, resourceful, and self-reliant leader.
  • Must have a bachelor's degree or equivalent, with strong communication skills. Must have experience, of currently working in the Janitorial field.
  • The opportunity, in this case, is rather unique, so we are looking for a person with 5 plus years of leadership experience in Janitorial Management, Total Facility Maintenance Management or Resort management
  • Strength and illustrated experience in operations and leading facilities operations or similar, complex multi-location businesses.
  • Strong client relationship experience.
  • Strong communication skills: oral, written, presentation and the ability to communicate with a wide range of people and behavior styles.
  • Solid analytical and decision-making skills.
  • Creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
  • Encourages and demonstrates collaboration by developing cooperative relationships throughout the organization.
  • Must have experience with building and maintaining collaborative internal relationships.
  • Highly developed interpersonal, analytical and communication skills (written and oral).
  • Speaks Spanish is a big plus POSITION WILL ENJOY
    • Competitive Pay with added productivity pay.
    • 401( K)
    • Medical, Dental & Vision Insurance Packages
    • Paid Holidays/ Vacations
    • Career Advancement LandCorp is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job Type: Full-time PM22
      
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Keywords: Resort Housekeeper, Scottsdale , Director of Housekeeping, Executive , Scottsdale, Arizona