Client Success Manager
Company: DaySmart Software, LLC
Location: Scottsdale
Posted on: March 15, 2023
Job Description:
Remote opportunity!DaySmart is a provider of business management
software that specializes in providing scheduling and workflow
solutions to businesses around the world. We provide award-winning
business software to over 200,000 users in a variety of industries.
DaySmart is a fast-paced, rapidly growing company, and has been
named to the Inc Magazine list of America's 5000 Fastest-Growing
Privately Held Companies for eleven consecutive years!The Client
Success Manager (CSM) will "own" a portfolio of existing clients.
As a CSM, you will be responsible for building and maintaining
strong working relationships with our Client's users, acting as an
escalation point for issues that impact client success and
responding to retention risks and opportunities. Teaming with the
multiple groups within Marketing, Sales, Client Support, Product
Development, and Professional Services, the CSM is responsible for
understanding the near- and long-term vision of the customer.
Responsible for maintaining a high level of customer satisfaction
by being an advocate and liaison between our customers and the
internal operations at DaySmart Appointments. - -
-RESPONSIBILITIES
Understanding the client's business
(priorities, business levers, audience etc.), objectives, products,
marketing strategies, competitors, operational sensitivities and
technical capabilities - YOU are an extension of their team
Managing multiple client relationships. Develop and maintain a
strong rapport with clientsExpose account growth opportunities and
turn into revenue generation Triage clients who may be a churn risk
and work to proactively resolve challenges/issues Work with
Onboarding team to assist with initial adoption, ensuring quick
client stability within the systemManage a proactive and effective
renewal process with regular touchpoints Communicating technical
solutions to deliver on clients' desired outcomesTranslating
customer business objectives into effective use of the -platform
Being part of a cross-functional team to ensure quality delivery
for customers Serve as a trusted advisor for clients, and an
internal advocate for their needs and requestsTrack and report
against various CSM and Client metrics Be a voice for accounts
internally and help senior leadership understand product/services
concerns, shortcomings, and desired offeringsDrive resolution of
escalated account issues in coordination with Billing, Support, and
other departmentsResponsible for maintaining a low churn rate
within assigned accounts -REQUIREMENTS
Passionate about delivering value,
customer happiness, service mentality Ability to effectively
implement account management and customer success strategiesSolid
analytical skills, critical thinking skills and problem-solving
skillsStrong verbal and written communication skillsExperience
managing complex customer relationships and expectationsPrevious
experience within a software or SaaS organization Ability to work
in a fluid and changing environment High aptitude and understanding
of technology Self-starter and ability to thrive in a fast-paced
environment At least 3 years in customer facing role (customer
support, account management, customer success, consulting,
etc.)Experience using Salesforce is a plus -DaySmart is committed
to creating a diverse employee environment and is a proud equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, sexual orientation, national origin, disability,
age, or veteran status. - - -Powered by JazzHR
Keywords: DaySmart Software, LLC, Scottsdale , Client Success Manager, Executive , Scottsdale, Arizona
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