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Client Success Manager

Company: DaySmart Software, LLC
Location: Scottsdale
Posted on: March 15, 2023

Job Description:

Remote opportunity!DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to over 200,000 users in a variety of industries. DaySmart is a fast-paced, rapidly growing company, and has been named to the Inc Magazine list of America's 5000 Fastest-Growing Privately Held Companies for eleven consecutive years!The Client Success Manager (CSM) will "own" a portfolio of existing clients. As a CSM, you will be responsible for building and maintaining strong working relationships with our Client's users, acting as an escalation point for issues that impact client success and responding to retention risks and opportunities. Teaming with the multiple groups within Marketing, Sales, Client Support, Product Development, and Professional Services, the CSM is responsible for understanding the near- and long-term vision of the customer. Responsible for maintaining a high level of customer satisfaction by being an advocate and liaison between our customers and the internal operations at DaySmart Appointments. - - -RESPONSIBILITIES

Understanding the client's business (priorities, business levers, audience etc.), objectives, products, marketing strategies, competitors, operational sensitivities and technical capabilities - YOU are an extension of their team Managing multiple client relationships. Develop and maintain a strong rapport with clientsExpose account growth opportunities and turn into revenue generation Triage clients who may be a churn risk and work to proactively resolve challenges/issues Work with Onboarding team to assist with initial adoption, ensuring quick client stability within the systemManage a proactive and effective renewal process with regular touchpoints Communicating technical solutions to deliver on clients' desired outcomesTranslating customer business objectives into effective use of the -platform Being part of a cross-functional team to ensure quality delivery for customers Serve as a trusted advisor for clients, and an internal advocate for their needs and requestsTrack and report against various CSM and Client metrics Be a voice for accounts internally and help senior leadership understand product/services concerns, shortcomings, and desired offeringsDrive resolution of escalated account issues in coordination with Billing, Support, and other departmentsResponsible for maintaining a low churn rate within assigned accounts -REQUIREMENTS
Passionate about delivering value, customer happiness, service mentality Ability to effectively implement account management and customer success strategiesSolid analytical skills, critical thinking skills and problem-solving skillsStrong verbal and written communication skillsExperience managing complex customer relationships and expectationsPrevious experience within a software or SaaS organization Ability to work in a fluid and changing environment High aptitude and understanding of technology Self-starter and ability to thrive in a fast-paced environment At least 3 years in customer facing role (customer support, account management, customer success, consulting, etc.)Experience using Salesforce is a plus -DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. - - -Powered by JazzHR

Keywords: DaySmart Software, LLC, Scottsdale , Client Success Manager, Executive , Scottsdale, Arizona

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