Student Services Manager (Academic Advisement)
Company: Maricopa Community College District
Location: Scottsdale
Posted on: March 16, 2023
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Job Description:
Student Services Manager (Academic Advisement)
Job ID: 318191
Location: Scottsdale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$64,646 - $84,040/annually, DOE
Grade
118
Work Schedule
Monday - Friday, 8am - 5pm; some evenings and weekends may be
required
Summer Hours: Monday - Thursday, 7am-6pm
Maricopa Summary
Are you looking for a place to work where you can make a real
difference in the lives of over 200,000 college students every
year?
Would you like to be part of an organization that adds $7.2 billion
dollars to the economy and supports nearly 100,000 jobs in the
fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At
Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa
Campus Statement
Scottsdale Community College (SCC) is proud to be the only two-year
public higher education institution located on Native American
land. As one of the 10 Maricopa Community Colleges, SCC currently
serves more than 9,000 full and part-time students each semester
from its surrounding communities, including the cities of
Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima -
Maricopa Indian Community.
We are seeking to attract academically and culturally diverse staff
and faculty who possess a strong commitment to teaching, learning,
and student success. We encourage all in our college community to
contribute to and shape the direction of SCC's social justice,
inclusivity, and equity strategies.
At SCC we are proud of our reputation as an innovative college that
is focused on student success. Come join us in our desire to
improve the quality of life in our communities by providing
challenging, supportive, and engaging learning experiences.
Benefits
The Maricopa County Community College District (MCCCD) is committed
to providing you with a competitive, comprehensive benefits program
that provides the care you and your family need to lead healthy and
productive lives. Our benefits are designed to provide support for
every life stage and lifestyle in our community.
Benefits & Perks Options:
Job Summary
The Student Services Manager plans, manages, and oversees the daily
operations and services of the Academic Advisement Center. Specific
responsibilities include: supervising, focusing, supporting, and
evaluating the work of an approximately 15 person advising team;
serving as an expert resource to advisors to assist them in
executing their work; training current and new team members;
developing effective and high-quality strategies, resources, and
business processes informed by NACADA best practices; developing
and guiding the team through the implementation and execution of
MCCCD and/or SCC strategic initiatives (i.e., 4DX, Guided Pathways)
and other organizational changes; monitoring operational compliance
with policies and regulations; resolving escalated student issues
and/or concerns; collaborates with other student affairs units and
faculty to further advising's role in the student experience; and
collecting, interpreting, and reporting data.
Essential Functions
40% - Plans, organizes, assigns, supervises, reviews and evaluates
the work of the Student Services Analysts (12) and Student Services
Specialists (1) within the Academic Advisement Center. Communicates
and ensures adherence to departmental expectations. Provides
coaching and skill development for employee success. Plans, manages
and oversees the implementation of daily advising office functions.
Serves as a resource to advisors for daily advising questions and
provides timely support to ensure that services are high-quality,
efficient and effective. Implements the vision and measurable
milestones of the Guided Pathways advising framework.
30% - Develops and implements strategies and processes informed by
NACADA best practices to deliver daily advising services for all
advisors. Maps business processes, creates training documents and
/or instructional videos, onboards new staff, provides ongoing
training and monitors performance to ensure excellence in service
delivery. Implements and monitors strategies for 1) the use of case
management software, 2) adopting strategic enrollment management
initiatives, and 3) accomplishing unit student learning
outcomes.
15% - Researches, analyzes, interprets, and evaluates program and
industry trends, program data, and related regulations; implements
program and operational changes related to strategic plans Monitors
operational compliance with policies and regulations. Directs and
oversees the resolution of escalated issues. Addresses student
concerns with academic advising policies, regulations, and
decisions. Serves as a representative and coordinates collaborative
efforts with other student affairs units and faculty. Participates
in strategic planning and decision-making. Develops, recommends,
and implements policies, goals, and guidelines
10% - Monitors and oversees the administration of reporting systems
and enhancements; reviews and approves reports. Plans and oversees
the development and dissemination of program communications and
promotional and educational materials. Serves as primary P-Card
Reviewer for the unit.
5% - Performs other duties as assigned
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution in
education, sociology, business administration or related field and
five (5) years of progressively responsible student services or
related experience that includes such things as administration of
policies and procedures, program oversight and two (2) years of
supervisory experience.
OR
Associate's Degree from a regionally accredited institution in
education, sociology, business administration or related field and
seven (7) years of progressively responsible student services or
related experience that includes such things as administration of
policies and procedures, program oversight and two (2) years of
supervisory experience.
OR
High School Diploma and nin (9) years of progressively responsible
student services or related experience that includes such things as
administration of policies and procedures, program oversight and
two (2) years of supervisory experience.
Desired Qualifications
Special Working Conditions
How to Apply
Applicants are required to submit a cover letter and resume showing
how the applicant meets the minimum and desired qualifications. All
minimum requirements must be met at the time of the
application.
Additional materials will not be accepted after the job posting has
closed.
Missing materials or incomplete employment history will not be
considered.
Please ensure your materials clearly provide the following
information.
Posting Close Date
Apply on or before March 26, 2023 to be considered.
EEO Information
Maricopa County Community College District (MCCCD) will not
discriminate, nor tolerate discrimination in employment or
education, against any applicant, employee, or student because of
race, color, religion, sex, sexual orientation, gender identity,
national origin, citizenship status (including document abuse),
age, disability, veteran status or genetic information.
Title IX
Title IX of the Education Amendments of 1972, states: "No person in
the United States shall, on the basis of sex, be excluded from
participation in, be denied the benefits of, or be subjected to
discrimination under any education program or activity receiving
Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment,
and business environment free of gender discrimination. Incidents
of misconduct should be reported to the college Title IX
Coordinator, as outlined in policy, contact information is
available at this link Title IX Coordinators.
Clery Act
The Clery Act is a Federal law requiring United States Colleges and
Universities to disclose information about crime on and around
their campuses. Crime reporting data for each of the Maricopa
Community Colleges, as required under the Clery Act, is available
at this link Clery Act.
To apply, visit
https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=318191&PostingSeq=1
jeid-b2d7d28023f492438adb7898396eed6a
Keywords: Maricopa Community College District, Scottsdale , Student Services Manager (Academic Advisement), Executive , Scottsdale, Arizona
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