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Student Services Manager (Academic Advisement)

Company: Maricopa Community College District
Location: Scottsdale
Posted on: March 16, 2023

Job Description:

Student Services Manager (Academic Advisement)

Job ID: 318191
Location: Scottsdale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$64,646 - $84,040/annually, DOE



Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers

    Campus Statement

    Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 9,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.

    We are seeking to attract academically and culturally diverse staff and faculty who possess a strong commitment to teaching, learning, and student success. We encourage all in our college community to contribute to and shape the direction of SCC's social justice, inclusivity, and equity strategies.

    At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.


    The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

    Benefits & Perks Options:
    • 16 paid observed holidays
    • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
    • Paid vacation, sick, and personal time (if applicable)
    • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
    • $4,000 Annual professional development growth funding (if applicable)
    • Tuition reimbursement for employees and dependents (if applicable)
    • Flexible work schedules
    • Maricopa Employee Health & Wellness Program:
      • Sight-On-Site Eye Care Services
      • Diabetes Empowerment Education Program
      • Mobile On-site Mammography Screenings
      • Employee Assistance Program (EAP)
      • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
      • Pre-Retirement Events
      • Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
      • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

        Job Summary

        The Student Services Manager plans, manages, and oversees the daily operations and services of the Academic Advisement Center. Specific responsibilities include: supervising, focusing, supporting, and evaluating the work of an approximately 15 person advising team; serving as an expert resource to advisors to assist them in executing their work; training current and new team members; developing effective and high-quality strategies, resources, and business processes informed by NACADA best practices; developing and guiding the team through the implementation and execution of MCCCD and/or SCC strategic initiatives (i.e., 4DX, Guided Pathways) and other organizational changes; monitoring operational compliance with policies and regulations; resolving escalated student issues and/or concerns; collaborates with other student affairs units and faculty to further advising's role in the student experience; and collecting, interpreting, and reporting data.

        Essential Functions

        40% - Plans, organizes, assigns, supervises, reviews and evaluates the work of the Student Services Analysts (12) and Student Services Specialists (1) within the Academic Advisement Center. Communicates and ensures adherence to departmental expectations. Provides coaching and skill development for employee success. Plans, manages and oversees the implementation of daily advising office functions. Serves as a resource to advisors for daily advising questions and provides timely support to ensure that services are high-quality, efficient and effective. Implements the vision and measurable milestones of the Guided Pathways advising framework.

        30% - Develops and implements strategies and processes informed by NACADA best practices to deliver daily advising services for all advisors. Maps business processes, creates training documents and /or instructional videos, onboards new staff, provides ongoing training and monitors performance to ensure excellence in service delivery. Implements and monitors strategies for 1) the use of case management software, 2) adopting strategic enrollment management initiatives, and 3) accomplishing unit student learning outcomes.

        15% - Researches, analyzes, interprets, and evaluates program and industry trends, program data, and related regulations; implements program and operational changes related to strategic plans Monitors operational compliance with policies and regulations. Directs and oversees the resolution of escalated issues. Addresses student concerns with academic advising policies, regulations, and decisions. Serves as a representative and coordinates collaborative efforts with other student affairs units and faculty. Participates in strategic planning and decision-making. Develops, recommends, and implements policies, goals, and guidelines

        10% - Monitors and oversees the administration of reporting systems and enhancements; reviews and approves reports. Plans and oversees the development and dissemination of program communications and promotional and educational materials. Serves as primary P-Card Reviewer for the unit.

        5% - Performs other duties as assigned

        Minimum Qualifications

        Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five (5) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience.


        Associate's Degree from a regionally accredited institution in education, sociology, business administration or related field and seven (7) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience.


        High School Diploma and nin (9) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience.

        Desired Qualifications
      • Master's degree from an accredited institution.
      • Three (3) or more years of experience working in a higher education student services support area (i.e., Academic Advising, Admissions, Transfer Services, Career Services, or New Student Orientation).
      • Two (2) or more years of experience working specifically within a higher education academic advising role in a community college.
      • Three (3) or more years of experience training, supervising, and coaching professional staff.
      • Demonstrated experience monitoring project execution, benchmarks and outcomes, and using data to summarize results and recommend improvements.
      • Demonstrated experience building, developing, and leveraging partnerships with other departments.
      • Demonstrated experience problem solving and leading others to finding solutions.

        Special Working Conditions
        • Travel to campus during the interview/selection process will be at the candidate's own expense.
        • Will be required to travel or be assigned to all MCCCD locations.
        • May be required to work evenings and weekends.
        • May require prolonged periods of sitting and viewing a computer screen.
        • May be required to lift or carry up to 25 lbs.
        • This position requires a physical presence on campus with possible partial remote work depending on business needs to best serve the students, department and college.

          How to Apply

          Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

          Additional materials will not be accepted after the job posting has closed.

          Missing materials or incomplete employment history will not be considered.

          Please ensure your materials clearly provide the following information.
          • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
          • Indicate whether former or current employment is Full-Time or;
          • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
          • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
          • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

            Posting Close Date

            Apply on or before March 26, 2023 to be considered.

            EEO Information

            Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

            Title IX

            Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

            The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

            Clery Act

            The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

            To apply, visit


Keywords: Maricopa Community College District, Scottsdale , Student Services Manager (Academic Advisement), Executive , Scottsdale, Arizona

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