Customer Success Manager - AZ

Company: Lead Forensics
Location: Scottsdale
Posted on: March 17, 2023

Job Description:

Customer Success ManagerBasic salary $40,000 - $65,000, plus commissionScottsdale (Flexible remote working available)We are looking for Customer Success Manager''s to join our Scottsdale office. We are a friendly department that offers a structured career path and a team who celebrates success.A little about the role, you will be;Building and maintaining client relationshipsProviding support and assistance throughout the contract lifetimeIdentifying further use cases to increase value and liaise regularly to develop strategiesContributing to revenue growth by upselling/uplifting client contractsHosting online meetings with various stakeholders to review the progress of their desired outcomesIdentifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if requiredNegotiating contract renewals and expansion proposalsWorking towards weekly KPI''s and monthly targets; both individually and as a team.A little about you:Sales/Account Management or Customer Success backgroundExperience in using CRM systemsPrevious experience with interacting with Director Level individualsIntermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)Great Communications skillsStrategic thinker with problems solving skillsStrong negotiating skillsPreviously worked towards targets and KPI''sWhy Lead Forensics?Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance ProgramTake some time out with our PTO policy; 9 public holidays, 20 PTO days and your birthday off as standard (it''s the most important day of the year!)Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer eventsWhen we are all in the office come join our; Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.We also have a great open space with lots of games in the office and breakout area including basketball, pitch & putt, a snooker table and much more!CSMS22

Keywords: Lead Forensics, Scottsdale , Customer Success Manager - AZ, Executive , Scottsdale, Arizona