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Director Communication Change Management

Company: PayPal
Location: Scottsdale
Posted on: March 17, 2023

Job Description:

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.When applying for a job you are required to create an account, if you have already created an account - click Sign In.Creating an account will allow you to follow the progress of your applications. Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account:

  • Provide full legal First Name/Family Name - this is important for us to ensure our future hires have the rightsystem set up.
  • Please Capitalize first letter of your First and Last Name.
  • Please avoid using fully capitalized text for your First and/or Last Name.
  • NOTE: If your name is hyphenated or has multiple capitalization, please use the same format as your government ID.Job Description Summary:What you need to know about the role:The Executive Communications & Employee Engagement team develops, establishes and strengthens authentic connections with diverse audiences through the lens of the BITS CIO Leadership Team.Job Description:Your Way to Impact:The team creates premium and innovative stories, builds and enhances the organization's reputation and brand equity, and engages audiences such as consumers, media, and PayPal's own employees.Meet our Team:The team focuses on information, inspiration and connection to accelerate the growth of the BITS organization. The team will ignite conversations, envision the possibilities, and influence and deliver new levels of creative and strategic thinking to advance the initiatives of the organization globally.Your Day to Day:Communications
    • Develop integrated communication strategies, understanding the importance of timing and setting, responding to crises and setbacks, overseeing and working closely with a team of diverse communications roles, and ensuring that campaigns, content, information and all executions released are consistent with the BITS Organization strategy at large.
    • Partners very closely with Corporate Communications to develop, coordinate and implement public relations & communications plans. Develop appropriate messages, strategies and tactics for various target audiences
    • Seek out, identify and evaluate proactive media opportunities - as well as situations that could adversely impact the organization's reputation- and coordinate strategies and tactics to promote and protect the organization.
    • Provide leadership on communications strategies and tactics and develop appropriate responses and communications materials.
    • Cultivate strong working relationships with senior-most stakeholders within the organization, the industry, the community, and the media.
    • Monitor and provide senior evaluation on all media coverage of the bank. Evaluate the success of earned media placements and mitigating crises, and utilize learnings from outcomes to inform future strategic outreach.
    • Manage multiple proactive and reactive campaigns, briefings and opportunities across organization
    • Provide creative and top-quality writing to illuminate communications effortsOrganizational Change Management & Operational Readiness
      • Ensures successful adoption and usage of a project/initiative by employees, with a focus on the people-side of change including business processes, systems, technology, and job roles. Your duties will include delivering customized change management solutions, actionable deliverables, partnering with project leadership to incorporate change strategies, executing plans for rollout, training, and communications, evaluating and measuring the effectiveness of internal communications and training plans, and identifying and addressing resistance and performance gaps
      • Oversee all aspects of change management and operational readiness for the BITS organization and recommend ways to improve quality, delivery, change management controls, and efficiency across the business.
      • Extensive experience in delivering highly visible, complex initiatives, global programs and capable of prioritizing and driving multi-program portfolio in a largescale, distributed organization.
      • Drive end results of the project, working closely with executives, business stakeholders, Human Resources, Training team, Technical Team, and Third-Party vendors.
      • Co-develop, manage, and facilitate the Communications, Change Strategy, Plan and Training.
      • Provide guidance and materials on the deployment of user support and actively participate in UAT (User Acceptance Testing).
      • Prepares, maintains, and submits clear and concise executive level activity/progress reports and presentations.
      • Responsible for enterprise-wide communication of the project, driving operational excellence of the team, developing training strategies and plans, so global users are ready and willing to adopt the solution upon deployment.
      • Develop strategy and approach by using PMO methodology to create a change management project plan to fit the stakeholders/customers' needs, deliver within budget on desired outcomes, expand use of frameworks, methodologies, and tools to expand business change, system adoption and execution across the enterprise.
      • Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.
      • Review project planning documentation and the results from the requirements gathering and discovery workshops to identify pain points, messaging opportunities, lessons learned from prior experiences.
      • Promotes partner involvement by applying a proactive approach in routinely tracking the project participant progress against project goals, discovering potential problems before they occur, by following escalation and change control processes.
      • Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members.
      • Appropriately assess risk when business decisions are made, and escalating, managing and reporting control issues with transparency.Employee Engagement
        • Responsible for driving culture and engagement activities through hospitality and the Employee Experience to ensure our employees feel seen, heard, recognized and celebrated. Drives the design and coordination of communications that support department strategy and reflect the core values that contribute to PayPal culture
        • Partner closely with HR, Customer Experience, Training and other key workstreams to develop strategies and tactics that support and promote an organizational culture that encourage high performance, high morale, integrity, trust and teamwork
        • Recognize and articulate the future state through an understanding of internal and external challenges, identifying unique opportunities to create value and engage employee and stakeholder involvement
        • Organize program and logistics for the CIO leadership team, including preparing for and hosting events and meetings
        • Assist HR with developing and analyzing surveys and reports feedback to leadership
        • Collaborate cross-functionally to implement solutions across the BITS organization for all instances of culture and engagement
        • Leverage various mediums of employee feedback to identify priority areas for the team
        • Work collaboratively with teams throughout the organization to execute on focus areas set forth by the leadership teamWhat You Need to Bring:
          • Minimum 10 years in Communications and/or Marketing required
          • Minimum 10 years of experience in organizational change management related to technology, software, or products, experience across the full organizational change lifecycle, proficiency in various change methodologies and approaches/tools,
          • Minimum of 5-7 years supervisory/managerial experience
          • Transformation Experience
          • Excellent analytical and organizational skills
          • Ability to work effectively across a highly matrixed organization
          • Excellent oral and written communications skills; Previous experience interacting and working with Executive Leaders.
          • Project Management experience with the ability to develop project plans, manage individual deadlines and goals.
          • Proficient in MS Office applications with a strong emphasis on Power Point**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.Additional Job Description:Subsidiary:PayPalTravel Percent:0-PayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .The U.S. national annual pay range for this role is$118700 to $246290Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit Who We Are:to learn more about our culture and community.PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Keywords: PayPal, Scottsdale , Director Communication Change Management, Executive , Scottsdale, Arizona

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