Assistant Store Manager - White House Black Market
Company: Chico's
Location: Scottsdale
Posted on: September 22, 2024
Job Description:
Join our fashion-obsessed team, dedicated to a styling and
social experience that makes women feel beautiful.POSITION
OBJECTIVE:The Assistant Store Manager is responsible for supporting
the Store Manager in promoting a customer and product-focused sales
culture, where our values and guiding principles are at the
forefront of all store operations, including managing sales
operations, asset protection, and human resources functions to
ensure great customer experience and maximum profitability. We love
what we do, and believe that with our teams, we are the most
amazing place to work, learn, and grow!FUNCTIONAL
RESPONSIBILITIES:
- Performance Culture--- Analyzes sales reports and KPIs to
determine the needs of the business; in partnership with Store
Manager, executes in-store business and sales strategies.---
Establishes and communicates clear expectations, holding store team
and themselves accountable for achieving all brand, performance,
and behavior standards.--- Controls payroll and supply budget.---
Performs and oversees basic operational activities such as
scheduling, target shrink audits, physical inventory, opening and
closing duties, time sheet review and payroll accuracy documents,
and merchandise flow processes.--- Performs all financial
activities effectively and in accordance with policy, including
cash handling and reporting, price changes, and merchandise
handling; ensures all register transactions are completed
accurately and in accordance with policy.--- Ensures compliance
with all applicable laws, loss prevention policies, operating
procedures and controls; conducts associate training to reinforce
proper controls.--- Administers all operational processes including
inventory receipt/dispatch, daily replenishment of floor
merchandise levels, and execution and preparation of physical
inventories.--- Ensures visual presentation, organization, and
facility maintenance are representative of the Brand.--- Develops a
high-performance culture, motivating sales team to meet assigned
sales and productivity goals.--- Trains and coaches to ensure
selling team is fluent in all aspects of product knowledge online
and in-store.--- Trains, coaches and assists with locate
fulfillment and selling.
- Building High Performing Teams--- Motivates and inspires store
team, developing a shared vision while modeling core values.---
Promotes an inclusive, collaborative approach to problem
solving.--- Communicates with store teams and Store Manager to
effectively lead positive change.--- Seeks personal developmental
opportunities and readily solicits feedback to build leadership
skill set.
- Customer Experience--- Models, teaches, and promotes the Most
Amazing Personal Service (MAPS) principles and standards, offering
a cohesive omni-channel experience.--- Models sales expectations by
utilizing various techniques and communicating product knowledge to
the customer; recommends merchandise selections or helps to locate
or obtain merchandise based on customer needs and desires.---
Ensures prompt resolution of customer concerns.--- Ensures a fast
and efficient register experience, remaining current on policies
regarding payments, coupon acceptance, returns and exchanges,
security practices and other applicable operations.--- Ensures team
maintains consistent client communication through utilization of
customer book, rewards program participation, and customer capture
sign up.
- Talent--- Assists in recruiting, hiring and developing a
high-performing team.--- Supports, implements, and provides
follow-up for all training programs, seminars, etc.--- Assesses and
coaches store team on performance.--- In partnership with the SM,
resolves human resources issues in a timely and effective
manner.--- Drives associate and team engagement by recognizing and
rewarding employees for outstanding performance.--- Ensures that
store team adheres to all employment practices and policies.Other
duties as assigned.This position may be found in multiple brands.
Some duties may vary from brand to brand.QUALIFICATIONS:
- High School diploma or equivalent
- 2+ years of retail management experience preferred
- Must be 18 years of age or older
- Excellent communication, verbal, and written skills
- Able to learn or adapt to technology provided by the
company
- Proven excellent customer service skills with statistical track
record in all areas of sales and leadership
- Strong organizational skills and ability to multi-task in a
fast-paced environment
- Strong leadership qualities, training and team building
skills
- Knowledge of administrative aspects of store operations
- Able to communicate with customers and staff
- Regular attendance is essential to this position to ensure
adequate coverage to meet company objectives. Ability to work a
flexible work schedule, including nights, weekends, and holidays is
requiredPHYSICAL REQUIREMENTS:
- Constant Walking/Standing- 67-100% of 8-hour shift
- Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
- Frequent Climbing- 34%-66% of 8-hour shiftDue to our growth, we
are always accepting applications for top talent to join our store
teams. When we do have an open position, we will review your
application to determine if your qualifications are a match with
our position requirements. You may apply to any location or
position at any time; however, the position to which you apply may
not currently be open. Accommodation is available to applicants for
employment with disabilities. To request accommodation during the
application process, please contact your local Store Manager for
assistance.Chico's FAS, Inc. is an equal opportunity employer. We
do not discriminate on the basis of race, color, religion, marital
status, age, national origin, ancestry, physical or mental
disability, medical condition, pregnancy, childbirth and related
medical conditions, lactation, genetic information, gender, sexual
orientation, gender identity or expression, military service,
veteran status, or any other category protected under federal,
state, or local law.
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Keywords: Chico's, Scottsdale , Assistant Store Manager - White House Black Market, Executive , Scottsdale, Arizona
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