General Manager

Company: PCRK Group
Location: Surprise
Posted on: June 1, 2025

Job Description:

Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals? If you are looking for a career with a company that puts people first, look no further!
At Massage Envy (PCRK Group), we believe that people are the heart of what we do, centering our work on relationships and mutual cooperation. We focus on working together to achieve personal and professional results for our team members and clients, fostering relationships based on kindness, compassion, empathy, and generosity.
We are always seeking talented individuals who thrive in environments dedicated to making people feel their best.
Responsibilities:

• Uphold Massage Envy's Mission, Vision, and Values.
  
• Ensure location performance focusing on key metrics such as Net Active Member Gain, Service Hours, Guests, and Enhancements.
  
• Monitor staffing levels across departments to ensure appropriate staffing.
  
• Coach, develop, and retrain team members to meet sales and service expectations.
  
• Maintain licensure, training, and documentation in accordance with relevant regulations.
  
• Provide ongoing training on soft skills, business acumen, and metrics for professional development.
  
• Resolve customer service issues and identify systemic opportunities for improvement.
  
• Promote and implement new products, services, and initiatives.
  
• Manage location's payroll and inventory, review reports, and address profitability opportunities.
  
• Host monthly Performance Coaching Plans and collaborate with the Area Director to celebrate wins and address concerns.
  
  Join us and manage a team at the industry's #1 Massage/Skincare Provider!
  Qualifications:
  
  
• Strong analytical and communication skills.
  
• Understanding of Profit & Loss statements.
  
• Leadership experience, preferably in Spa/Salon management.
  
• Proficiency in Microsoft Word, Excel, PowerPoint.
  
• Excellent communication and interpersonal skills.
  
  Benefits:
  

• 
  
• Competitive compensation including base salary, commissions, and bonuses.
  
• Medical, Dental, and Vision insurance.
  
• Paid Time Off and a comprehensive 401k plan.
  
• 40% discount on products.
  
• Monthly free massage/skincare services.
  
  Location:
  13757 W Bell Rd Ste 105, Surprise, AZ 85374
  Salary Range:
  $60,000 - $65,000 DOE + Bonus Opportunity
  Join us in helping people feel their best! We value diversity and are committed to providing accommodations for qualified individuals with disabilities.
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Keywords: PCRK Group, Scottsdale , General Manager, Executive , Surprise, Arizona