Medical Assistant-Front/Back Office-Scottsdale-Phoenix Children's
Company: Phoenix Children's Hospital
Posted on: February 22, 2021
Department: PCP - Scottsdale
Category: Patient Care Svcs(Tech & Asst)
Posting #: 550892
Date Posted: 2/2/2021
Employee Type: Regular
Posting Note: This Medical Assistant will be performing front and
back-office job duties. You will perform administrative duties such
as answering phones, verifying insurance, following up with
patients as well as "rooming" patients, conducting health screens,
and providing vaccinations. We are a very supportive team that is
looking for 2 Medical Assistants that enjoy working with children
as they utilize their clerical and clinical skillset. This is a
team of 6 working in this clinic. Schedule: M-F with a weekly
rotating shift as follows: 7:30-4:30, 8:00 -5:00, and 8:30 - 5:30.
Address: 5425 East Bell Road Suite 145, Scottsdale, AZ 85254.
(Cross-streets- 56th street and Bell Rd) Requirements: Medical
Assistant Diploma and previous experience working with children are
preferred. Organizational, administrative/receptionist skills and
comfortable providing vaccinations and working with children and
This position is responsible for performing secretarial, reception,
medical assisting and initial patient needs assessment functions.
Provides outstanding customer service and ensures a smooth patient
flow process by providing services in admissions, financial
counseling, billing, scheduling patients, paperwork completion,
explanation of procedures, making of appointments, and conducts
registration. Explains and obtains signatures on all required
registration forms upon check-in. Receives referrals from
physicians, obtains authorizations and calls insurance plans for
verifications. At time of service is able to receipt cash and
record accurately as well as enter charges and perform charge
reconciliation. Also assists clinicians in providing medical care
and in office testing as well as implementing and evaluating direct
patient care. Utilizes special knowledge, judgment and skills
necessary to provide appropriate patient care.
- Family-Centered care that focuses on the need of the child
first and values the family as an important member of the care
- Excellence in clinical care, service and communication
- Collaborative within our institution and with others who share
our mission and goals
- Leadership that set the standard for pediatric health care
today and innovations of the future
- Accountability to our patients, community and each other for
providing the best in the most cost-effective way.
- Performs registration processes, verifies insurance coverage
and obtains authorization notification. Accurately documents
information and performs data-entry to ensure maximum
reimbursement. Obtains necessary signatures specific to patients'
insurance plan. Calculates patient liability according to
verification of insurance benefits. Collects deposits and
co-payments. Provides financial counseling for patients and their
families by explaining financial policies and providing available
resources for alternative payment arrangements. Assists patients
and their families with completing financial documents when
- Optimizes patient flow by using effective customer service
communication skills utilizing kindness, tact and courtesy to
ensure positive patient response to service. Demonstrates proactive
interpersonal communications skills when relating to internal and
external customers. Uses discretion and is attentive to issues of
customer confidentiality. Demonstrates skills in pro-active
resolution and attempts to resolve scheduling conflicts.
- Provides support to include, answering the phones, returning
phone messages, pick-up/prioritizing/distributing mail, ordering
supplies/forms, coordinating/scheduling meetings, maintaining and
re-stocking exam rooms and lobby. Monitors inventory including
medication/injectable and immunizations, i.e., expired medications,
recalls and patient tracking. Responsible for the medical records
for the assigned area. Ensures medical records are pulled and ready
daily. Initiates obtaining needed records from hospitals,
practices, and other ancillary departments. Follows guidelines and
assists in developing procedures to ensure that medical records are
in compliance with all state and federal laws.
- Prepares patient for exam and treatment by taking and recording
vital signs, symptoms, medication list, symptoms and other
necessary measurements and recording chief complaint. Reports
condition of patient which may be indicative of changes of the
patient's condition to the clinician. Assists providers with exams
and minor office procedures and acts as a chaperon if
- Performs office-based testing and treatments related to patient
care under supervision of a clinician. Performs and records
daily/monthly quality control on all office based testing and
treatment. Maintains a log book of results and lot numbers.
Collects and prepares specimens for laboratory testing. Uses
universal blood and body fluid precautions at all times and
personal protective equipment as needed.
- Maintains a clean, functional environment including cleaning
and disinfection of equipment, exam rooms and storage areas.
Disinfects equipment and instruments using appropriate solutions
following sterilization procedures through Materials Management.
Follows manufacturers' recommendations and OSHA guidelines of
handling hazardous substances. Performs and records daily/monthly
quality control on all equipment.
- Performs miscellaneous job related duties as requested.
Keywords: Phoenix Children's Hospital, Scottsdale , Medical Assistant-Front/Back Office-Scottsdale-Phoenix Children's, Healthcare , Scottsdale, Arizona
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