Clinical Care Coordinator- Registered Nurse (RN)
Company: Accolade, Inc.
Location: Scottsdale
Posted on: April 8, 2021
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Job Description:
Accolade is a personalized health and benefits solution that
dramatically improves the experience, outcomes and cost of
healthcare for employers, health plans and their members. With a
unique blend of compassionate advisors, clinical experts and
intelligent technologies, we engage individuals and families in
their health, establish trust, and influence their decisions at
every stage of care. Accolade connects the widest array of personal
health data and programs to present a single point of contact to
the most effective health and benefits resources, while
coordinating with providers at every step. Accolade consistently
achieves 70 and higher Net Promoter Scores, 98% consumer
satisfaction ratings, and up to 15% employer cost savings. Accolade
has been recognized as one of the nation's 25 most promising
companies by Forbes, a fastest-growing private healthcare company
by Inc. 5000, and is consistently rated a Top Workplace across the
country. For more information, visit accolade.com As an Accolade
Registered Nurse Clinical Health Assistant, you will be a trusted
go-to resource who helps our clients via phone, email, mobile
messaging with any issues related to their health or health
benefits. You'll have the opportunity to help clients in a
telephonic professional setting, get the right care at the right
time--- no problem is too big or too small. A day in the life of an
Accolade Nurse--- Support the right clients with their care needs
when they need us most * Be available when clients need us*
Communicate with clients in whatever way is best for them (phone,
email, mobile)* Leverage technology to outreach to clients when we
know they are utilizing healthcare services Engage with clients in
ways that build relationships and trust * Use our learning model to
truly listen and understand what is going on in the lives of
clients* Get a holistic view of who our clients are, understand
what's important to them and provide options so they can make
informed decisions* Follow-up and do the leg work when appropriate*
Help clients to address barriers to care* Learn about the lives of
clients which allows us to customize the support we provide to them
and their families Influence care by educating clients, providing
options, and assisting with navigating the healthcare system *
Guide clients to resources to educate them on their specific health
conditions* Provide options to care and support clients when making
treatment decisions* Help clients to understand their treatment
plans and when to contact their provider* Help clients to be
educated consumers of healthcare by preparing them for visits,
tests and procedures* Educate and empower clients so they
confidently navigate the healthcare system Lead clients to better
health outcomes which improves quality of life and reduces
healthcare costs for our customers * Become knowledgeable on our
clients' benefits to effectively answer questions* Help clients to
make the best use of their benefits and prevent costly process
errors* Help clients avoid complications that can lead to hospital
admissions and readmissions* Help clients to comply with treatment
plans to best manage health condition* Minimum of 4 years as an
active Registered Nurse (RN) with a current unrestricted license*
Located within a commutable distance to our Plymouth Meeting, PA
office* Currently our branches are closed due to Covid-19 but will
require some commute onsite when re-open at future date. * Nursing
experience in medical/surgical, triage, case management, telephonic
nursing, disease management, discharge planning, care coordination,
or utilization review -Preferred but not required .* Strong and
broad knowledge of the healthcare industry:* Demonstrated broad
understanding of current healthcare delivery systems* Demonstrated
ability to navigate/understand and explain Health Plan SPDs *
Ability to listen, talk and type all at once* Empathetic critical
thinking* Commitment to quality and continuous improvement*
Demonstrated ability to use Microsoft Office (Word, SharePoint,
PowerPoint)* Strong self-management* Excellent written and verbal
communication skills with proven ability to communicate with
individuals at various levels within the organization* Ability to
perform well under pressure, adapt to change, and meet deadlines in
a fast-paced, dynamic, evolving environment* Aptitude for critical
thinking / problem solving* Demonstrated attention to detail *
Operates from a perspective of truly caring about our clients and
creating value for them* Change champion and adapt to change
quickly* Data-driven and fact-based: focused on getting to best
answer for clients* Detail-oriented, inquisitive, problem-solving
in nature* Proven ability to roll up your sleeves and make a
contribution quickly* A team player capable of working effectively
with individuals throughout the organization What is important to
us Creating an enduring company that is hyper-focused on our
culture and making a meaningful impact in the lives of our
employees, members and customers. The secret to our success is: We
find joy and purpose in serving others Making a difference in our
members' and customers' lives is what we do. Even when it's hard,
we do the right thing for the right reasons. We are strong
individually and together, we're powerful Trusting in our
colleagues and embracing their different backgrounds and
experiences enable us to solve tough problems in creative ways,
having fun along the way. We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough
decisions needed to get us there. We're boldly and relentlessly
reinventing healthcare We're curious and act big -- not afraid to
knock down barriers or take calculated risks to change the world,
one person at a time. All your information will be kept
confidential according to EEO guidelines.
Keywords: Accolade, Inc., Scottsdale , Clinical Care Coordinator- Registered Nurse (RN), Healthcare , Scottsdale, Arizona
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