IT Service Architect - Imagen Dental Partners Support
Company: Imagen Dental Partners
Location: Scottsdale
Posted on: June 24, 2022
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Job Description:
IT Service Architect
Scottsdale, Arizona About Us
At Imagen Dental Partners our tech team combines a start-up mindset
and agile methodologies with scalable -long term solutions. If
you're savvy in dental software's, proactive, resourceful, and
ready to facilitate the use new technologies and open frameworks to
innovate and inspire, there's a place here for you.
We offer a company culture of promotions from within, with a
start-up atmosphere allowing for varied and rapid career
development, competitive compensation package, health insurance,
Medical, Dental, and Vision benefits, generous PTO, 401K matching,
and an additional bonus pay structure.
We are seeking experienced candidates for the IT Service Architect
position. The objective of this role is to ensure our practices and
support center receive Service Design & Service Management
technologies & processes which operationally meet their
requirements. If you are a passionate self-starter and not afraid
of wearing multiple hats, Imagen is a great place to get ahead.
Why should you join our team?
* We are focused on leveraging modern technology to deliver value,
increase our return on investment, and reduce our total cost of
ownership
* Our market segment is continuing to expand which drives demand
for more features
* We work as ONE team with adjacent squads and business
partners
* We continually strive to improve both our technical capabilities
and culture to be the BEST place to work
* You will have many opportunities to help shape the future of our
team's capabilities and solutions
Responsibilities
* Service desk tool design/architecture ownership.
* Service desk on-going management and reporting.
* Service management process definition; business engagement
* Gain service performance feedback from business teams and put in
place plans to address any deficiencies.
* Own service end-to-end across architecture, engineering, and
operations
* Proactively build a strong internal people network who can assist
with providing end-to-end technical solutions to practices.
* Define and implement plans to reduce manual work effort through
automation and process efficiencies.
* Champion change management for IT service management
initiatives.
* Refine and automate processes, track issues, and document
changes.
* Create, maintain, and update technical documentation.
* Define reporting and alerting requirements for business teams and
leadership.
* Develops solutions to complex problems which require the regular
use of ingenuity and innovation.
* Ensures solutions are consistent with organization
objectives.
Qualifications
* 5+ years of experience as a IT Service Architect focused in
Service Management or in a similar role.
* Service design/architecture experience with service
implementation background.
* Service management tool (ServiceNow, Salesforce, etc.) design,
implementation, and configuration experience.
* Bachelor's degree or higher in Computer Science or related
field.
* Excellent verbal and written communication skills.
* Knowledge of ITIL concepts and the ability to use this knowledge
toward development of processes around the ITIL framework.
* Strong communication and collaboration skills.
* Strong troubleshooting, problem solving and conceptualization
skills.
* Must be highly curious, driven, and disciplined.
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Keywords: Imagen Dental Partners, Scottsdale , IT Service Architect - Imagen Dental Partners Support, Healthcare , Scottsdale, Arizona
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