Supervisor - Lab Support Services
Company: Mayo Clinic
Location: Scottsdale
Posted on: June 24, 2022
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Job Description:
Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World
Report, 2021-2022) and ranked #1 in more specialties than any other
care provider. We have a vast array of opportunities ranging from
Nursing, Clinical, to Finance, IT, Administrative, Research and
Support Services to name a few. Across all locations, you'll find
career opportunities that support diversity, equity and inclusion.
At Mayo Clinic, we invest in you with opportunities for growth and
development and our benefits and compensation package are highly
competitive. We invite you to be a part of our team where you'll
discover a culture of teamwork, professionalism, mutual respect,
and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional
information please visit . Eligibility may vary.
#Labs
Position description
Lab Support Services Supervisor for outpatient Lab services at Mayo
Clinic's outpatient locations. Responsible for the daily
supervision, performance management, and development of phlebotomy,
lab medical assistants, central processing, and/or lab call center
staff. Participates as an active member of the Lab Support Services
team. Provides staff with training and training support, technical
direction, development, and problem resolution. Is accountable for
ensuring appropriate staffing levels and mix and coordination of
staffing levels at assigned location(s) in order to meet business
needs. Is accountable for staff and unit based performance
management. Assists with and/or provides oversight to, and is
accountable for quality and service, regulatory compliance, work
unit safety, strategic planning, document management, supply and
cost management, reference lab management, billing and invoicing,
and developing and implementing new services. Participates as an
active member of the leadership team and collaborates with other
areas of the lab. Performs samples collection, processing
procedures, general workflow, and/or call center duties, and any
other assigned tasks or duties as needed. Performs troubleshooting,
acts as technical subject matter expert, and will be designated for
downtime leadership. Works cooperatively with a wide variety of
customers, as well as internal and external resources. Completes
special projects or other job-related duties as assigned by the
laboratory management. The individual must demonstrate knowledge of
the principles of growth and development of the life span. The
ability to assess data reflective of the patient's status and
appropriately interpret information relative to the patient's
age-specific needs is required.
Qualifications
High School diploma/GED.
Completion of a phlebotomy and/or medical assisting accredited
program.
Must also have a national certification from an accredited
association such as ASCP or AMT.
A minimum of four (4) years of experience in phlebotomy, specimen
processing, patient care, lab customer service, or combination
thereof, which must include two (2) years of lab supervisory, lead,
or prior lab management experience. Experience must show
progressive responsibility in previous supervisor or leadership
roles.
Additional qualifications
Prefer candidate with completion of a Associates degree or
Bachelor's degree from an accredited institution in a related
field, and a minimum of two (2) years of related experience and (2)
years of previous supervisor or leadership roles.
Must have a national certification (ASCP, AMT, etc.) for
phlebotomy, medical assisting.
Strongly prefer candidates with prior testing and technical lab
experience and prior lab automation experience.
Demonstrated ability to provide leadership to multiple areas, (with
proven effectiveness in decision making and problem solving).
Proven ability to manage multiple priorities successfully.
Demonstrated effective and excellent communication and
interpersonal skills, leadership skills, and demonstrated personnel
management ability.
Demonstrated effectiveness in communicating and networking across
shifts, since this is a night shift position
Demonstrated ability to work independently and in a team
environment
Demonstrated ability to encourage and promote teamwork amongst
staffMust have strong teambuilding skills
Demonstrated ability to positively motivate staff for effective
productivity
Proven ability to deal effectively with people in stressful
situations
Demonstrated proficiency with computer skills and ability to learn
and utilize multiple computer systems and applications
Must have strong attention to detailsMust have strong customer
service skills
The individual must demonstrate knowledge of the principles of
growth and development of the life span, basic anatomy, physiology,
basic medical terminology, and lab testing and technical
terminology.
Proven ability to assess data reflective of the patient's status
and appropriately interpret information relative to the patient's
age-specific needs is required.
Prior hospital and/or clinical pathology experience preferred
Extensive knowledge and experience in managing and supervising all
aspects of phlebotomy, central processing, referral labs, send
outs, and/or lab call center as assigned.
Demonstrated lab customer service skills.
Internal applicants are required to attach their three most recent
performance appraisals.
License or certification
ASCP, NCA or AMT
Exemption status
Non-exempt
Compensation Detail
$24.03- $35.62 / hour
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
Monday to Friday
7:00am - 3:30pm, varied hours as needed, must have flexibility with
schedule.
Oversight/scope of this supervisor consists of staff that scheduled
throughout the week including weekends at various times and
locations.
Weekend schedule
Occasional weekends as needed.
International Assignment
No
Site description
Over the next four years, Mayo Clinic is making significant
investments in both the physical and technological future of health
care, through doubling the size of the Mayo Clinic campus in
Phoenix, inclusive of practice, education, and research activities.
Mayo Clinic's campuses in Arizona are located in Phoenix and
Scottsdale, in the beautiful Sonoran Desert. The region is known as
the Valley of the Sun, a metropolitan area with more than 4 million
residents in 25 cities and towns.
With Phoenix being the sixth largest city in the nation, this sunny
"desert metropolis" offers the amenities of a big city in the midst
of a strikingly beautiful, rugged, southwest landscape.
Scottsdale frequently earns praise as a highly desirable place to
live. The city's more than 200,000 residents enjoy a vibrant mix of
culinary hot spots, arts and entertainment, professional and
collegiate sports teams, and community resources. The region's
desert climate promotes an outdoor lifestyle with a full complement
of sports and recreation.
Recruiter
Mary Ricci
EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic
is committed to creating an inclusive environment that values the
diversity of its employees and does not discriminate against any
employee or candidate. Women, minorities, veterans, people from the
LGBTQ communities and people with disabilities are strongly
encouraged to apply to join our teams. Reasonable accommodations to
access job openings or to apply for a job are available.
Keywords: Mayo Clinic, Scottsdale , Supervisor - Lab Support Services, Healthcare , Scottsdale, Arizona
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