Medical Assistant
Company: Tia
Location: Scottsdale
Posted on: August 6, 2022
Job Description:
Job DescriptionAbout Us:Founded in 2017 by Carolyn Witte and
Felicity Yost, Tia is the modern medical home for women. We are
trailblazing a new paradigm for women's healthcare that treats
women as whole people vs. parts or life stages. Blending in-person
and virtual care services, Tia's "Whole Woman, Whole Life" care
model fuses gynecology, primary care, mental health and
evidence-based wellness services to treat women comprehensively. By
making women's health higher quality and lower cost, Tia makes
women healthier, providers happier, and the business of care
delivery stronger — setting a new standard of care for women
everywhere.Tia has raised more than $132 Million in venture capital
funding to date, including a recent $100 Million Series B
investment, one of the largest early-stage rounds ever for a
healthcare company focused on women. Tia has ambitious plans to
scale its "whole-woman, whole-life" model to more than 100,000
women by 2023. We'll do this by growing virtual and in-person
operations in existing and new markets while expanding its service
lines to care for women throughout their entire lives -- from
puberty to menopause. Since launching in 2017, Tia has grown to
serve thousands of women aged 18-80 with blended in-person and
virtual care in New York City, Los Angeles, Phoenix and soon San
Francisco. We're building a world class team to reimagine women's
healthcare. We're an interdisciplinary team of clinicians,
researchers, designers, technologists and operators who have seen
firsthand how broken the healthcare system is for women. We're
united by a powerful mission to enable every woman to achieve
optimal health, as defined by herself, as well as a shared set of
values and principles that define our business, products, and
culture. Tia is building a culture of excellence — in people,
process and product. This is our northstar value; What is
excellence, exactly?Excellence about constantly elevating yourself,
it is the process of constantly striving to perform to the best of
your abilities, and identifying your top potential through constant
learning, experimentation and evolution. Excellence is not about
achieving perfection, as that insinuates a pinnacle. Instead, in
our terms, excellence is about the pursuit of constant improvement.
We're looking for people who want to go on that hard journey of
constantly setting new personal records, and organizational
records. We practice excellence at Tia by demonstrating the
following types of behaviors: We chose (and actively choose)
excellence as Tia's highest order value because it crystalizes into
one word several behaviors that we hold dear, specifically:
- A drive to constantly improve through experimentation,
reflection. and an insatiable growth mindset — said another way,
we're energized by the possibility of invention, innovation, and
iteration
- Being present in and grateful for the journey — not just the
goal line. Perfection is static. Excellence is a process (more on
this important distinction below)
- Asking why, then why again — because accepting "this is just
the way it is" is not good enough
- Grit & perseverance — a maker mentality that involves "rolling
up your sleeves", but also deep care for oneself and for others
- A commitment to uncovering talents to unlock "rock star"
potential across every individualFurthermore, excellence reflects
the "bigness" and the "boldness" of Tia's mission and vision — a
world in which every woman can achieve optimal health, as defined
by herself.Said another way, Tia's mission is NOT to make
healthcare incrementally better for women. Instead, we've
intentionally set out to create a fundamentally new paradigm for
modern women's healthcare that's truly excellent. We believe that
creating a company that operates in a culture of excellence will
manifest in our product. Reaching this goal is not an overnight
pursuit or a "one and done." We have not and will not "get it
right" with the first swing. Rather, this higher order goal is a
moving target — one we have not and will not ever fully "achieve."
By design, we will never be "done" with this work, but instead, we
will be continuously in pursuit of our mission. It is this
continuous pursuit — the journey, not the finish line — that truly
embodies excellence. Role Title: Medical Assistant Manager: Clinic
ManagerLocation: PHX - Phoenix Clinic Role Summary: As one of Tia's
Medical Assistants you perform routine administrative and clinical
tasks to keep the clinic running smoothly. Core functions of your
role will include rooming patients, collecting patient health
information, messaging with patients, ensuring all rooms are
properly prepared throughout the day, collecting & preparing blood
and other samples.Tia Company values you "spike" on:
- Probing deeply to understand
- Asking why then why again
- Act as a pack not as a lone wolf
- Finds joy and gratitude every day
- Practice Personalized CareAbilities:
- Highly organized
- Ability to multitask
- Strong process orientation
- Excellent patient service orientation
- Detail-oriented
- Keep a vibe of calm, steadfastness and composure under
pressureSkills:
- Phlebotomy
- Vitals documentation
- Autoclaving + disinfecting
- Supply expiry review
- Supply management & orderingResponsibilities:
- Ask why and probe deeply to understand the reason for the
patient's visit.
- Ask questions to collect background story -- leaving notes for
providers
- Review health summary with patient, ensure all the info is
accurate
- Take the patient's vitals and record
- Close the loop and ensure that all follow ups are handled per
clinical process and in a timely manner.
- Confirm patients current pharmacy preference and update in
TiaMD and DrChrono
- Order Labs and imaging
- Ensure all Dx codes are properly added to lab and imaging
orders
- Act as a pack with fellow MAs, front of house staff and NPs/MDs
to ensure the proper "air traffic controlling" in the clinic
- Ensure that patients are moved from front of house to back of
house- "room patients"
- Leverage providers with signals if they are running behind /
clinic is backed up
- Monitor the schedule to know who has checked in
- Perform review of the schedule the night before, brief
providers on the day + think through "air trafficking" requirements
for the day
- Practice Personalized care
- Review health records of next day patients every day -- ensure
providers are briefed on the patients coming in
- Remember the nuances of each patient, remind providers of these
nuances
- Work to capture nuances and personal needs of each patient in
your time with them to help providers and all Tia care
professionals better serve the patient
- Communicate and document these nuances when appropriate
- Perform phlebotomy on patients as needed
- Uphold the clinical guidelines for Phlebotomy
- Maintain the order and spotlessness of the clinicOther "nice to
have" skills:
- As a clinic that seeks to create an environment for all women
to feel safe, heard, recognized and avowed in their health, bodies
and lives, we are consistently seeking providers with backgrounds
that are meaningfully different from those already forming our
team. You bring a diverse background, a range of care experiences
in different communities or various modalities
- Former positions in delivering care for women in the following
situations is a plus, including care delivery for LGBTQ
populations
- You have experience running data security protocols and have a
strong understanding of HIPAA Other important details:
- You're willing to work morning, nights & weekends, if
needed
- You're authorized to work in the US
- Tia is an equal opportunity employerThis position may require
attendance at company and team off-sites and is subject the
Company's vaccine requirement, as permitted by law and subject to
reasonable accommodation.Tia is an equal opportunity employer. We
believe that diversity of experience, perspectives, and background
will lead to a better environment for our employees and a better
product for our users and patients. We strongly encourage people of
color and members of the LGBTQ+ community to apply. If you are
committed to collaborative problem solving, creating high-quality
and user-centric products, and want to make waves in women's
healthcare, join us!
Keywords: Tia, Scottsdale , Medical Assistant, Healthcare , Scottsdale, Arizona
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