Orthopedic Bracing Fitter / Athletic Trainer

Company: Orthosport
Location: Scottsdale
Posted on: August 6, 2022

Job Description:

*Greater Phoenix Area, AZ*We are seeking a dedicated and talented individual with a passion for patient care and background in Durable Medical Equipment to join DJO as a Field Service Representative in the Greater Phoenix Area. This is a great opportunity to work in a clinical setting for the leader in orthopedic bracing with brands such as DonJoy, Aircast, Procare, and Exos. Don't miss this great opportunity to start your career with an industry leader!JOB RESPONSIBILITIES* Responsible for proper measuring and application, education on the appropriate use/care, and providing accurate information to patients and/or Health Care Providers (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other DJO products as prescribed by physicians/HCPs at the orthopedic practice.* Coordinates patient care for follow-up brace fitting appointments, as necessary.* Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures.* Provides comprehensive account management and effectively manages day-to-day service operations for stock-and-bill programs customized for clinical orthopedic practices.* Responsible for inventory management, including organizing and tracking inventory, participating in required audits of inventory, and managing defective product returns and exchanges.* Educates customer clinic staff on how to appropriately handle, document, and reissue products in the case of defective products.* Manages product mix of DJO manufactured versus non-DJO products to designated/identified level.* Ensures accurate completion of appropriate forms and documentation through DJO's secure automation platforms for delivery to the appropriate billing department, following all necessary compliance and regulatory processes, as well as applicable DJO policies and procedures.* Collects patient out-of-pocket costs for services rendered/products provided using automated business transaction tools within Company guidelines.* Works within customer Electronic Medical Record (EMR) systems, when available, to access appropriate patient information for DJO billing, as well as to read and understand medical records.* Maintains a high level of professional and technical knowledge of relevant payor rules.* Serving as the face of Orthosport, builds and maintains effective relationships with clinic staff at varying levels.* Responsible for educating clinical staff members, as applicable, on Field Service policies and procedures.* Responds to customer questions, issues, and problems of moderate to complex scope.* Serves as a liaison between the customer and the DJO/Distributor Partner (DP) Sales Team.* Plays a critical role in Business Reviews to report activity and performance of the clinic and/or territory.* Participates in continuing education required to maintain all relevant certifications and/or licensure.* Maintains thorough professional and technical knowledge of relevant DJO products, corresponding documentation (e.g., Product Inserts, Manuals, Promotion Materials, etc.), and Company policies and procedures.* Demonstrates commitment to the DJO Compliance & Ethics Program, the Colfax/DJO Code of Business Conduct, the AdvaMed Code of Ethics, and all applicable regulations, policies, and procedures.* Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards and DJO policies and procedures.* Other duties as assigned.Job Type: Full-timePay: $48,000.00 - $52,000.00 per yearSchedule:* Monday to FridayEducation:* High school or equivalent (Preferred)Experience:* Sales: 1 year (Preferred)License/Certification:* Driver's License (Preferred)* Certified Athletic Trainer (Preferred)Work Location: Multiple Locations

Keywords: Orthosport, Scottsdale , Orthopedic Bracing Fitter / Athletic Trainer, Healthcare , Scottsdale, Arizona