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Mortgage Loan Officer/Retail Center

Company: Carrington Mortgage Services, Mortgage Lending Div
Location: Scottsdale
Posted on: March 27, 2020

Job Description:

JOB SUMMARY:Responsible for selling mortgages and adhering to company guidelines. Advise customers regarding their options for obtaining a new mortgage. --Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES:Prospect for new business by making outbound calls to company-sourced leads, take inbound calls from mail solicitation campaigns, call transfers from Customer Service Representative agents, and inbound inquiry customer calls.--Identify self-sourced customers from network of realtors and other professionals.Adhere to all phone disclosure requirements when speaking to customers.Manage the loan process according to current legal and company guidelines and applicable federal, state and local regulations.Follow up with prospects regarding documents that were submitted for review, analyze credit reports, income documents, and conduct further research as required.Explain various loan products to customers.Provide a high level of customer service to every customer during the loan process.Ensure loans are in compliance with Carrington guidelines, applicable state and federal regulations, and investor requirements.Partner with operations staff to ensure expedient process of file flow.Perform other duties as assigned.ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:Knowledge of FHA, FNMA, FHLMC, VA, and USDA productsKnowledge of purchase and re-finance transactionsKnowledge of Carrington policies, procedures, guidelines and organization structureKnowledge of Carrington's underwriting guidelines and investor requirementsKnowledge of Carrington's loan origination systemIndustry specific software knowledge preferred, i.e. Lead management systems (Leads 360), DU, LP, Appraisal Management SoftwareExcellent skills in Microsoft Office Suite, Word, ExcelAbility to follow CMS Mortgage Lending loan protocolsAbility to learn quickly and retain information about Carrington, its sales process flow, its products and the specialty lending industryAbility to understand complex problems and to collaborate and explore alternative solutionsAbility to make decisions that have an impact on the immediate work unitAbility to add, subtract, multiply, and divide and to record, balances, and check results for accuracyAbility to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quicklyEDUCATION, EXPERIENCE AND/OR LICENSES:High school diploma or equivalent work experience requiredTwo (2) or more years' experience in mortgage lending preferred------------------------------------------Must have a current Mortgage Loan Originator License through NMLS------------------------------------------Safe Act/MLO certification required

Keywords: Carrington Mortgage Services, Mortgage Lending Div, Scottsdale , Mortgage Loan Officer/Retail Center, Hospitality & Tourism , Scottsdale, Arizona

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