Guest Services Telephone Operator - Full Time - Luxury Collection (180014G6)
Company: Marriott International
Posted on: May 21, 2020
Heres To Your Journey with The Luxury Collection The Luxury
Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the worlds
most enriching and desirable destination experiences. Our mission
is to guide our guests, these seasoned travelers on transformative
journeys that touch their spirits, enrich their lives and create
lasting memories. If you are someone with an appreciation for
evocative storytelling and a desire to provide genuine,
personalized, and anticipatory service, then we invite you to join
us on our journey and explore a career with The Luxury Collection.
The Phoenician, A Luxury Collection Resort, Scottsdale located at
6000 E Camelback Rd, Scottsdale, AZ 85251 is currently hiring a
Guest Services Telephone Operator - Full Time. Responsibilities
include: Answer, record, log, and process all guest calls,
requests, questions, or concerns. Operate telephone switchboard
station. Process guest requests for wake up calls, screening calls,
do not disturb, call forwarding, conference calls, TDD relay calls,
and non-registered guest calls. Advise guest of any messages
received. Monitor busy or unanswered lines, check back with callers
on hold to update status, and offer to take a message. Receive,
record, and relay messages accurately, completely, and legibly.
Activate/deactivate guest room message lights as appropriate.
Instruct guests on how to access the internet; transfer guests with
problems to provider's customer support line. Test communications
equipment to ensure it works properly. Respond to special requests
from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call, request, or problem.
Follow up with guests to ensure their requests or problems have
been met to their satisfaction. Dispatch bell staff or valet staff
as needed. Follow all company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; ensure
uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others; support
team to reach common goals. Comply with quality assurance
expectations and standards. Stand, sit, or walk for an extended
period of time. Enter and locate information using computers and/or
POS systems. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Scottsdale , Guest Services Telephone Operator - Full Time - Luxury Collection (180014G6), Hospitality & Tourism , Scottsdale, Arizona
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